SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ممتاز وانصح فيه
수압이 장난아님 무심결에 틀면 날벼락맞음
상자가 다 찌그러져왔지만 내용물은 멀쩡
잘도착했습니다
잘 받았습니다 감사합니다 ^^ 설명한 내용과 사진이랑 똑같네요.. 잘 연결 됐으면 좋갰구요.. 써보고...좋으면 추가 후기 올리겟습니다 참..배송은 역시나 5일만에 잘 왔구요.. 중국에서 오는건데도 5일이면 빠른거죠..^^
정말좋아요 추천합니다.정말좋아요 추천합니다정말좋아요 추천합니다.정말좋아요 추천합니다.정말좋아요 추천합니다.정말좋아요 추천합니다정말좋아요 추천합니다.정말좋아요 추천합니다. 베리베리굿입니다
Muito bom
설치가 업청 쉬웠습니다... 물나오는 사이즈에 맞게 각각의 크기 아답터가 있어서 정말 좋았습니다...
모든 아답터가 화장실 수전과 맞지 않아 테프론 테이프로 많이 감아 겨우 설치했습니다.
관절 움직이는 스틸로 구매했다가 관 안쪽에 녹슨거 보고 이것으로 구매함. 후기를 대충 봤는지 울집수전에 설치했는데 물틀면 빠짐.. 어쩌나 하다 어댑터 구매해서 잘 설치 되었슴. 이 제품 필터 호환되는거 있음 추천바람~
Good Item, raccomended
수압 미쳤어요 위로 쏘면 거의 분수대 쌉가능
super Teil, funktioniert einwandfrei.
Todavía no lo he instalado. Como viene con diferentes medidas y una llave inglesa además con instrucciones, supongo que lo podré instalar.
Perfecto
Not bad.
좋은상품 빠른배송 만족한 구매입니다
세면대에 사용할 확장 노즐 제품을 알아보던중에 알게 되어서 구입 신청후 택배로 받아보니 어떨지 기대가 됩니다
상품 설명과 똑같아요 ~ 필요하신분은 사셔도 되요~
세면대에 사용할 제품을 알아보던중에 알게 되어서 구입 신청후 택배로 받고 보니 어떨지 기대가 됩니다
좋아보입니다
크기가 안맞아서 다이소 수전 필터 사서 중간 어뎁터 역할만 시키고 장착 했네요
교체형 필터가 아니라 스테인리스망으로 된 필터
저렴하게 잘 샀습니다 많이 파세요
연결 부품 크기 다양한데 저희집은 없어서 기존 쓰던 부품 위에 연결해서 쓰니 되네요. 가성비 만족 합니다!