SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
genial
funciona certinho e é muito bonito.
Für den Preis absolut Top. Armband nicht so gut, habe ich gleich gewechselt.
На вигляд зроблені гарно.
시계 디자인이 이뻐서 구매해보았습니다. 지금까지 시간은 잘 맞는 것 같아요. 물에 담궈봤는데 방수도 잘 됩니다. 부품들이 아주 고급스러운 느낌은 안들고 시계 무게도 가볍지만 디자인이 이쁘고 기능상에 문제는 없습니다. 내구성은 시간이 지나봐야 알 것입니다. ^^
Muy buen reloj me encanta
пока всё ОК! после теста добавлю описание.
Absolutely perfect. Looks incredible in person and fits my rather large wrist well. It is fairly large so fair warning to those with smaller wrists. The skeletonized movement is finished quite nicely for the price and the black hands stand out much better than gold would have. 10/10 would buy again.
very impressive very happy with quality
Everything went really well with the delivery, and what an absolutely beautiful watch. Only time will tell how reliable the movement is, but so far, I am really happy!
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It's very interesting to examine the watch's mechanism. It's a nice watch, but I haven't tested its accuracy yet.
Great quality product... well packed and fast delivery.
This is seriously the best thing I have ever bought on Aliex! It is well-made, truly stunning to look at, keeps perfect time, and I get so many compliments on it - "where did you get that? I need one!" While it says it's a mans watch, truly a woman can wear it well too. The side decorations make it look like vintage silver, and all the moving parts make it mesmerizing! The band (I chose black with white stitching) is real leather, nice 4mm thick, smells like good leather, and makes the familiar squeaky leather sound when you put it on. Every stitch is excellent, they even perfectly clipped the ending threads, like an experienced and caring sewist would do. Received in Texas USA in only 8 days after order. Love this watch and band! Very happy! Thank you! A++++
A different watch. I like it.
Sehr interresante Uhr. Wegen der Fertigungstechnik von Gehäuse und Uhrwerk bin ich sehr begeistert. Ein Gehäuse zu Gießen mit diesen Verzierungen ist eine grosse Herausvorderung. Zudem wurden auch Teile des Uhrwerkes gegossen. Und das Uhrwerk sieht überragend aus. Für mich die interresanteste Uhr die ich Bisher erworben habe. Und da sind sogar hochwertige Seikouhren dabei.
Хорошие часы, уникальный дизайн, отличный механизм, рекомендую
excellent product
Commande reçu très rapidement ( je suis à la Réunion). Conforme aux photos, très belles montres. La lé ga y sa fé le ver là !!
The watch looks so nice , I can recommend the seller
het is een heel mooi horloge .in het echt nog mooier oogt ontzettend lux en duur..loopt op tijd.ook nog.heb er zelf goud zilveren armband aan gsmaakt. blij mee
Часы понравились, покупала племяннику, пришли быстро. Ремешок если заменить, то вообще огонь
Amazing quality.
In person is much better. Believe me. You won’t regret.
Mi segundo reloj de este modelo en particular y son hermosos, muy elegantes y llamativos, sin duda los relojes LONGLUX son de lo mejor