SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Мужские механические часы LONGLUX Рим пришли быстро,хорошо упаковано.Качество приличное,тяжёлые,завел-работают!
Bonito Reloj aparenta mucho más de lo que realmente cuesta, fino y elegante para complementar con traje. Me hablaron bien de Longlux y ciertamente estoy sorprendido. El envío muy rápido .Gracias!
Harika şık beğendim
Produto de alta qualidade, gostei!
top de linha pulseira de boa qualidade, relogio lindo muito bom mesmo
the watch is awesome.... now that it works. the seconds hand was getting stuck on the minutes hand. I took it apart and pushed the seconds hand up and now it's a good watch. the lume on this thing is better than any of my other watches.
Good quality and look fast shipping
sehr schöner Artikel Angemessene Lieferzeit. Gute Verpackung Freundlicher kompetenter Verkäufer. Immer wieder gerne 😊
The item is great, more than I could actually imagine
très jolie notre à prix raisonnable . tout fonctionne correctement. elle vaut le coup '
Es un reloj que se ve, se siente y se escucha de baja calidad. Pero un reloj mecánico a este precio es excelente. Realmente se puede ver todo el mecanismo, cuando le das cuerda puedes observar el resorte cómo se va contrayendo y eso me encanta. Si tan solo el reloj fuera de 38mm porque es muy grande para mi gusto. Aún así creo que es una excelente compra.
Looks great a lot better than I expected for the price I paid, just received it so don’t know about reliability yet
Très bien pour le prix la montre est belle. Sur le modèle or la boucle de bracelet est argentée c’est pour cela que je n’ai que 4 étoiles
excelente producto ❤️❤️❤️
For a mere US $25, this is quite a handsome watch. It's bigger than I expected, though - almost a bit too large for my 7" wrist. Not much power reserve - if you don't wear it, it needs frequent manual winding. My example gains about 1 minute over a 24 hour period, which isn't bad at all for such an inexpensive movement. The watch band is good-looking, but awfully stiff (maybe it will break in over time). Really, for the price, I'm completely happy with this watch.
Questo orologio è perfetto!!
buen reloj, la correa de buen calidad, se ve bien, la cuerda y la hora no me ah dado problemas después de una semana de uso, lo recomiendo ampliamente.
Ware ist gut bei mir angekommen. Test steht noch aus ist aber initial alles okay. Danke für die schnelle Lieferung.
very nice watch
top pelo preço
..
Bellissimo
relogio muito bonito .vale o investimento .parabens aos criadores.
Jak za taką cenę - zegarek świetny. Wygląda i działa super.
בהתחלה השעון לא עבד אבל המוכר הסביר לי טענה מהר איך הכל עובד