Shipping
We offer international shipping to many countries and regions worldwide. Delivery time depends on the shipping option you choose at checkout. The estimated delivery window is 7–45 business days (excluding processing time).
How do you ship packages?
Orders are shipped using trusted carriers based on your destination, the product’s size/weight, and the fulfillment warehouse. Carrier options may include ePacket, EMS, USPS, and other comparable services.
Do you ship worldwide?
We ship to many destinations worldwide. In rare cases, we may be unable to deliver to certain locations due to carrier restrictions or local regulations. If shipping is not available for your address, we will contact you as soon as possible.
What about customs, duties, and taxes?
Customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer and are determined by your country’s customs authority. By placing an order, you acknowledge that your shipment may be subject to such charges upon arrival.
How long does shipping take?
Shipping time varies by destination and the shipping option selected at checkout. Estimated delivery is 7–45 business days (not including processing time).
*Processing time is typically 1–3 business days. Delivery may be affected by customs clearance, carrier delays, holidays, and peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with your tracking details. If you haven’t received tracking information within 5 business days of shipment, please contact us.
My tracking says “no information available at the moment”.
Tracking updates can take 2–5 business days to appear, depending on the carrier. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact us and we’ll help.
Will my items be sent in one package?
For logistical reasons, items from the same order may sometimes be shipped in separate packages (for example, if they are fulfilled from different warehouses). If this happens, you may receive multiple tracking numbers.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible (ideally within 12 hours). Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. You can request a refund or reshipment if:
- You did not receive the product within the maximum estimated delivery window of 45 business days (excluding processing time).
- You received the wrong item.
- You do not want the product you’ve received — you may request a refund, but you must return the item at your expense and the item must be unused (where a return is required/available).
We do not issue refunds if:
- Your order did not arrive due to factors within your control (for example, providing an incorrect shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (for example, customs clearance delays, carrier disruptions, or natural disasters).
- Other exceptional circumstances outside the control of https://wassally.store or our logistics partners.
*You can submit refund requests within 15 days after the maximum estimated delivery window (45 business days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (timing may vary by payment provider).
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente
excellent très bonne qualité
Muy bonita , comodas
Pedí XL debió ser una talla menos. La tela es buena para el costo. No dan forma pero están muy buenos para usarlos del diario
все хорошо,спасибо большое,товар пришел во время и качественный,всем рекомендую ваш магазин,процветания вам
돈값 합니다.
Me gustaron. Pero si están como amplios. Y los pedí grandes para que no me ajustaran. La cosa que si pido más pequeños no hubiera podido ni subirlos de la nalga. Les falta ajuste
Excelente artículo
Me femme est satisfaite
Todo correcto. El tejido es tipo licra
Taille grand. J'ai pris du L j'aurai du prendre du M. Je fais du 38/40
Хорошего качества
👍
perfectos para una talla xl
No smell these run small I order Medium 36-36-44 I could not pull them over my butt.
These long underwear are great just don't have the cotton liner in the middle.
Igual a la descripción
Fantastico, buena tela, recomendado. no transparenta y muy comodo.
I love them
it was right on the money
muy buena calza, me gusto mucho la pierna no tiene basta esta solo cortada. es muy cómoda me gusto mucho suave,. tiro largo me queda muy cómoda yo estoy entre la talla M y L la calza da para una talla más como dice el vendedor xl
Большое спасибо Вам за перевод посылки и отдельно хочу поблагодарить работников таможни,что упаковали несколько посылок с разных магазинов все вместе,хорошо получать все сразу.Я очень довольная и рекомендую этот магазин,отличные шорты сшиты хорошо и качественно.Отслеживание посылки не было очень долго,но я довольная что посылку привезли прямо домой.
chegou certo, só não gostei pq o acabamento deixou a desejar. não tem a barrinha vou ter que mandar fazer para não desgassar a peça.