SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Amazing product, good quality and reasonable price. I usually do my research and look for good quality retailers. I came across this company and compared it with others, they have a good selection of products and nice reviews.
Tutto OK. Orologio molto bello
diseño muy práctico y elegante perfecto para una salida de gala
Хорошо, добротно, работает. вполне может быть.
Top
Molto soddisfatto per il prezzo pagato ha una buona qualità
O Longlux 6272LG Black é um relógio de pulso masculino automático com um design moderno e clássico ao mesmo tempo.
ótimo relógio adorei muito bom o material, obrigado a todos
Diese Uhr ist ein richtig gutes Stück. Sie hat eine wunderbare Größe und ist für mich ein richtig guter Hingucker .
Received 17 days after placing my order
Much, much better looking than the pictures on web site. Easy bracelet sizing. Overall an excellent watch.
Needs a separate kit purchase to adjust the bracelet size. Watch needs to be used and winded every day to keep it accurate. Very good deal for the price.
This watch appears to be of good quality, especially at the price point.
tutto come da descrizione grazieee
Un po' grande e pesante ma molto bello!
Exactly what I wanted. Really good-looking watch.
very good for the price !!!
Muy bonito
se le ve de muy buena calidad a pesar del precio, es aparente. la caja en la que viene no es gran cosa pero trae una herramienta para ajustar la correa, lo cual es algo que no esperaba y que me ha permitido ahorrarme unos euros de relojero haciéndolo por mi cuenta. me gusta.
Relógio bem bonito. Precisão ainda não sei, não usei suficiente para testar, parece que adianta um pouquinho mas quem entende de relógio sabe que todos automáticos ou adiantam ou atrasam alguns segundos por dia, mas pelo fato de não ficar trocando pilha já é maravilhoso, não precisa ficar abrindo. Diz que é à prova d'água mas por ser um relógio barato apesar de bem bonito eu não arriscaria.
とてもシンプルで、視認性も良く大変満足しています。耐久性や精度についてはこれからですが。
beautiful design and function. the watch feels much more expensive than the price I paid for it.
시계줄 줄이는 장비는 없고요 나름 줄이려다 이렇게 힘들줄 끝내 실폐 했어요 그리고 용두를 2단 뽑아도 초침이 멈추지 않아요 2월달에 다른 판매자 에게 기계식 자동 시계를 구입했는데 석영시계 인것인지 11월26일 멈춘 추억이 있어 혹시 이제품도 그런것인지 겁이 나는군요 하지만 뒤의 힘차게 움직임을 보면 자동 기계식 인것 같아요
A primera vista muy buen reloj veremos como funciona. Buen vendedor. Rápido envío.