SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Sizing chart is accurate. My feet measure 10.7 inches and fits size 43 barefoot or with lightweight socks. My feet are a men's medium. Quality is very good. Showed the wife, she thought the shoes would cost much, much more than what was paid for them. Very comfortable, I use them for the gym and around the house. Very happy with purchase.
10/10 no me las he sacado desde que llegaron, es como andar sin nada. son cómodas, no huelen mal, me voy a comprar otras
muy bueno, me encanta! frescas, cómodas, entran perfecto en el pié. yo le cambié los cordones pero los que traían eran bastante buenos !
I wear 42 in Nike, those 43 are too big but they are great quality and very comfortable
Muy cómodas, me las recomendó un amigo y un gran acierto, cójanse media talla menos de lo que gastan si tienen el pie ancho, porque estas zapatillas son anchas y la zona de los dedos una pasada.También pensaba que sería la suela muy incómoda al ser fina pero al contrario… con el tiempo veréis los beneficios que dan este tipo de zapatos y lo importante que es apoyar todo el pie y que los dedos vayan sueltos.
Parfait et confortable, à voir dans le temps mais je risque d’en recommander d’autres si elle tiennent.
I’m pleased with these barefoot shoes. The size is correct. I will take them on my daily walks and leave additional feedback. Stay tuned ;)
fantásticos zapatos muy buenos, relación calidad precio buena, usados en el gimnasio agarran fuerte y no se deslizan, también serían aptos para correr. satisfecho
l'article correspond parfaitement a la description et est arrivé très rapidement je recommande fortement
aun no me.comuqie con el vendedor ...el número me vino bien de acuerdo a la medida...se percibe buen ajuste estuve caminando sobre piedras
Son muy livianas y frescas, tienen el típico olor a las gomas nuevas pero están perfectas para usar en el verano.
Cheap and good looking! Good ground feel, too. I'd say about 4mm or 5mm? I usually wear Saguaros and this one is good enough.
La verdad es que son muy cómodas y ligeras. La talla es la correcta, pedi la 42, que es la que uso, y me quedan bien.
Surprised by the build quality of these shoes. I had to order the next size up as many people have stated this in the comments. They’re a good looking shoe too. I bought because I’m interested to see if they make a difference on the street and gym. I’ve heard positive reviews using these while weightlifting or squats.
Son bastante cómodas, las recomiendo por su excelente calidad y precio. Llegaron rápidamente a mi país.
Доставка до Києва два тижні. У мене ліва нога 27.3, права нога 27,5 замовив 44 розмір, є запас по довжині. Зручно, комфортно та доволі вільно. Взуття має специфічний запах резини, але не вонючий, сльози на очі не навертаються). Це моє перше знайомство з таким взуттям, поки походжу в ньому вдома, позвикаю. Фото на сайті трохи збиває з пантелику насправді шнурки і полоски досить яскравого зеленого кольору, а не такі сіренькі як на фото.
Super jakość, bardzo dobrze dopasowane. Rozmiar 45 pasuje dla mnie idealnie, więc nic tylko pozytywny komentarz mogę pozostawić
Produto muito bom e confortável. Fiz 4km de corrida pra testar e corri até melhor que com o tênis de corrida. Pra primeiro uso está 100% aprovado, vamos ver a durabilidade depois, a depender, com certeza comprarei de novo. Uso 37/38 BR, comprei tamanho 40 e serviu perfeitamente.
great fit! i love these shoes. they arrived on time and are as described
relación calidad precio excelente
Estoy muy satisfecho con mi compra: son flexibles y resistentes, cómodos, y le dan más libertad a mis pies. En mi caso, la transición del tipo de calzado no fue tan fuerte, no sentí tanto impacto articular y muscular como esperaba. Los hallé adecuados para caminar, trotar, correr y montar bici, que es lo que hago. Tienen buen agarre.
The shoes are as described, very comfy. I recommend them.
surprisingly great 👍🏾 👌
Me encantaron, súper cómodos!! va de la mano calidad y precio
They are comfortable, I use them for the gym. Idk if I'd wear these for anything outside, maybe on a nice track to run and inside comfort shoes. But great for the gym, would buy again