SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Me encanta es muy cómodo para entreno y me viene. Súper bien estoy satisfecho
Prefect size for my feet, brought it a size bigger and still have room for socks. love it my toes have room to move around. Shoes have good grip.
primera vez que compro ropa y zapatos y realmente no me esperaba que fueran tan cómodas y se nota bien de material!
J'adore ces chaussures. Je ne les quitte plus depuis que je les ai reçues.
Es la primera vez que uso unas barefoot y estoy muy satisfecho, son comodas, las uso diariamente solo para andar y me esta ayudando a mejorar unas molestias de un esguince de tobillo ya que al ser una pisada mas natural parace que esta fortaleciéndo los tobillos y me noto que con otros musculos de la pierna tambien
Igual que las Saguaro pero costando 12 euros, totalmente recomendadas. La talla coincide con la talla habitual. La única pega para mi es la plantilla, que tiene como agujeritos lo cual al pisar da otra sensación en comparacion a unas Saguaro originales. Recomiendo usar las plantillas Biped de Amazon, sobre 10 € 2 pares de plantillas, y por 17 € tienes unas barefoot super comodas.
Great! father says they are really comfortable and likes the grippy sole
Zapatillas recomendables. En mi caso las uso para entrenar en un gym y cumplen con lo que les pedía. Se sienten bien, siento el apoyo de los dedos, especialmente el del dedo gordo, dándome un buen equilibrio y agarre. Talla correcta, pedí medio número más del que uso y es lo que me sobra. Envío rápido, llegó antes de lo esperado.
Excellent fit and comfort. This is gonna be my goto shoes for walking and running. Great value for money. Hope the quality holds.
Hier würde ich am liebsten 7 Sterne geben! Ich liebe diesen Schuh. Ich trage das selbe Modell seit ca 4 Jahren. Zum Vergleich Alt und neu nebeneinander. Er hat sich toll dem Fuß angepasst. Jederzeit wieder!!
love these shoes like the way they feel the shoes are light and comfortable. will buy additional set. past delivery. I do recommend you to buy them.
Livraison rapide et chaussures de très bonne qualité
Ame, son muy cómodas y he podido usarlas para trekking y demás es
bardzo wygodne. Polecam. wymiar stopy a rozmiarów ja idealnie pasuje.
Cómo ir descalzo. Perfectos. Hacer caso a la guía de tallas. Talla 42 para mi pié de 26,5cm queda perfecto.
Très agréable à porter ! D'une légèreté enfin les pieds respirent !
C'est parfait. exactement les mêmes sans le logo saguaro. pour un pris bien inférieur
perfectas. seguí las indicaciones de la tabla y me van genial de talla. son muy cómodas.
работаю медсетрой, лучшая обувь❤️
Calidad insuperable. Buenos materiales. Relación calidad precio inmejorable. Gran producto. Recomendable.
Allora, ero molto scettico, mi sono preso 2 giorni di utilizzo inteso, e mi ha stupito veramente tanto, la pianta del mio piede finalmente riposa, e utilizzo tutti i muscoli piede caviglia e polpaccio, la mia schiena non fa più male. Per adesso le consiglio. Ps le sto utilizzando di inverno e non fa passare l’aria fredda, e ho i piedi asciutti sia di sudore di di umido.
Esta muy bien la verdad y talla es la que tiene que ser. 10/10
muy buen tejido, gran calidad y comodas
la talla es exacta, producto increíble
ótimo tênis. acabamento perfeito!