SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Отправлено быстро. Доставлено в общей посылке за 11 дней. Соответствует описанию и отзывам. Без нагрузки в пасмурный день показывает 17V. Закрывал ладонью часть панели - снижалось до 15V. Спасибо.
good
It helps to keep the car battery loaded and I never have a car that won't start after months of no use.
tutto è andato bene consiglio il venditore.
Good little panel, I’ll definitely get another and use them in parallel to recharge my camping light battery.
thanks seller excellent fast delivery good product 👍👌
normal 0.1amp output brightest aunlight is 0.2amp output. seems many simillar items with wide variety of prices. got it at good price. speedy delivery
Kleine, leistungsfähige zelle, die meinen anforderungen voll gerecht wird Hab mir schon die 2. geholt
Perfetto, come da descrizione!
20v no sol 12v na sombra
Thank you for the very fast delivery, Product very well packed, quality product which I would recommend to others, Recommend trader to others. I will use them for repeat business. Many to all staff.NBH
Работает 👍
хорошая панель получил давно уже но отзыв сразу не писал ждал подходящую а погоду чтобы испытать на работоспособность. вот сегодня наконец выдался хороший февральский солнечный денек. проверил, работает, пригороде солнце у меня стабильно выдаёт 22-23 В. по мощности пока не скажу сколько получается на выходе но в целом мне понравилось провода в комплекте тоже исправно. по отработке заказа тоже нареканий нет, все прошло идеально. р её командую товар и продавца.
jest ok
good
Excellent product that is a fantastic price and works perfectly. Arrived quickly and in good condition. Highly recommend this product and the seller.
Акамулятор на 12В заряджає! Буде довго, нудно і паскудно, але підзарядить. Планую використовувати для фотопастки, щоб часто не змінювати акамуляторні батареї. Навіть, коли тільки світає, і в сумерках видає 4В, при яскравому сонці більше 20В. В обід, коли хмарно видає близько 14В. Канал в інсті oleg_figamu
Thank you
감사합니다
Buen producto, sirve para cargar baterías entre otras cosas
спасибо получил
tutto ok
Баловство
この値段でこれは感動した。確認にUSBライトなど使用。USBの充電は相当な日光じゃないとあかんかも。
Reçu rapidement, conforme à l'annonce.