SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
מושלם איכותי
Magnifiiiiiiiiiiiiuuuque
Same as photo, perfect
Очень хорошо. Мне нравится
Beautiful dress and good quality. My usual European size M fits well.
Lindo!!! O tecido é melhor do que eu esperava, igualzinho ao da Zara. Comprei um tamanho maior e vou ter que ajustar
Дуже гарна якість, приємно здивована. Прийшло за 10 днів
Nice
small fit but looks great
eu gostei bastante do vestido. Por ser mais larguinho na cintura eu comprei um número menor que o meu (uso M e comprei P) mas ainda ficou meio largo, eu compraria um número menor, mas ele acabou mostrando a lateral do bumbum, quase nada, na fenda da lateral e atrás é mais curto que na frente. Mas com uma meia calça acredito ficar lindo. A qualidade é ótima!
Piękna sukienka jak z sieciówki
best service ever. ppl are so nice and the product is worth every penny !!!!!
Nickel
J’aime trop la même que Zara mais trop grande dommage j’aurai dû prendre un S
Bello, qualità alta
Très beau
Très beau comme Zara je recommande
Que maravilho. A costura está perfeita. O tecido é sedoso e de qualidade. Superou as minhas expectativas. A alça não tem regulagem eu pedi o tamanho S minhas medidas 1.70 de altura peito 90cm( se vc tiver mais de 90 de peito não vai caber, o meu ficou na medida exata) 65 cm cintura
Très beau bonne qualité Très beau bonne qualité Très beau bonne qualité Très beau bonne qualité
artículo muy buena calidad, repetidora compra
Recibido correctamente
Qualité de fou, j’adore je recommande je vais commander les autres couleurs
Il est juste incroyable et la qualité aussi
Lindo mas o tanjo é um pouco pequeno
idéntico a la foto, tejido super de buena calidad lo recomiendo al 100% llegó antes de lo esperado. PRECIOSOOOOOO!!!!!