SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
muito boas. um pouco diferente das que comprei anteriormente. vieram as 4 cuecas. . o vendedor enviou rápido mas o problema foi aqui no Brasil mesmo. chegou nos correios e a mercadoria ficou parada por mais de 20 dias. tanto que o próprio ali express me deu um cupom de 5,00 por atraso
envío muy rápido, buena calidad
טוב
배송은 일주일 걸렸어요 사용전이라 얼마나 괜찮을지 모르겠는데 싸게 잘삿어요
Good
편하고 아이가 좋아해여
Trop grand
As cuecas tem um bom custo benefício. Comprei no tamanho XXL, mas ainda assim ficaram bem justas no meu filho de 9 anos (que é uma criança magra, forte e que pesa em torno de 35 kg) .
good quality. product size correct.
מעולה. הזמנתי עוד
good. My baby loves it very much.
дуже хороша якість
la tela es de buena calidad, los diseños se ven super tambien
좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~좋아요~~~~~~~~
Товар соответствует фото продавца. Беру из этой линейки товар второй раз. Качество хорошее,но учтите,что xxl беру на 8-9 лет и это при нормальном телосложении (не худой,но и не крупный) ребенка.
трусики чудові, замовляю вже не перший набір, носяться гарно. тканина 95%бавовна
사이즈가 중요한데.
perfect fit
Вже не вперше замовляю ці боксерки. Швидка доставка. Чудова якість, гарно служать. Рекомендую
انه ممتازه التعليق بعد الاغسيل والاستعمال انها جيده جدا وممتازه للسعر لم اتوقع ذالك انصح بها
все ок , материал мягкий , детям можно покупать
מעולה נעים ויפה
Color is exactly as in the pictures. Good quality. I love that the tag is on the outside because it makes it more comfortable for my child.
38~40kg 남아이비니다. 딱 맞아요.
잘 도착했습니다. 나쁘지 않은 적당한 퀄리티입니다.