SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Es muy bonito y queda muy bien pero mi recomendación es que pidáis una talla menos de la que habitualmente uséis
штани гарні, легкі і тягнуться, на зріст 171 досить гарна довжина
Material was super good and i got lots of compliments
Comment vous dire que c’est une dinguerie ! La forme la couleur la matière ! Je fais 1m57 il tombe un peu mais avec des chaussures parfait, ne sert pas le ventre c’est une folie furieuse sincèrement
la verdad que brutales! me han sorprendido mucho. muy cómodos y estéticamente lo esperado
incroyable et agréable à porter, attention ça peut être long si vous êtes petite
Super produkt, świetny materiał, rozmiar standardowy
ממש אהבתי דק כמו של אמריקן איגל אני 172 עם רגליים יחסית ארוכות והייתי רוצה עוד איזה סנטימטר או שניים
É il secondo paio. Li adoro, morbidi, resistenti ed elastici. Adatti per la pratica di Yoga, fanno un sedere pazzesco. Adatti anche per la vita quotidiana o per sala pesi. Ne prenderò di altri colori sicuramente. Sono alta 179cm e peso 63 kg; ho preso una tg. M
Me encanta la calidad horma muy lindo la recomiendo
So cute and they are so flattering, they are mid rise but i prefer it. These are way better then the ones i bought at hollister for like $60 smh
Ottima qualità, esattamente come marchi famosi ma a un prezzo più basso. Taglia perfetta.
Qualité incroyable, je suis très satisfaite du produit. Je fais 1m75 et j’ai du prendre du XL
La calidad es 10/10 y hacen bonita forma
Bellissimo materiale è comodo lo consiglio
The best! Great fit for someone who is 5,2
Fast delivery and great quality! Like the colour
Muy buen material. La norma es grande, se podría pedir una talla menos de la habitual
super buttery and soft i am ordering more ASAP. They fit amazing i am 74cm waist, about 100 hips and i am 175cm tall and M fits perfectly. the length is perfect
10/10 la calidad es buena
Feels like butter. Size down. But sewing could be better but worth the price
Todo me encantó está muy linda la tela y se ve lindo lo recomiendo
Love these pants this is my second pair
Preciosos cómodos y buenísima calidad me encantó volverías pedir en más colores 🥰
fit wonderfully I love how they look on me