SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
fit wonderfully I love how they look on me
Sin duda son los leggins más bonitos, cómodos & suaves que tengo. Me pedí varios colores. Mido 1,65 cm peso 64 kg. La talla chica me queda perfecta, no me arrastra lo cual me encanta porque los estoy pisando. Realmente recomiendo comprar con este vendedor, hizo el envío súper rápido & en menos de 10 días llegaron a México.
Súper cómodos y perfectos te hacen un culo increíble. Me llegó en menos de una semana a España por si os sirve y son literalmente los de Yeoreo que imitan los de One active wear.
Me encantó, la pedí un size más grande pero no era mucho la diferencia realmente, aún así la calidad está súper bien
Rewelacja, bardzo wygodne i ładnie podkreślają pośladki
Very flattering! Very thin not compressive but sooo comfy
Kann ich nur empfehlen zu kaufen. Aber es ist an den Beinen unten etwas zu lang.
Amazing! The fabric is on a thinner side, but its not see through and squat safe. Color is more chocolate-red wine ish, not a cocoa as in the pictures Size is L leaning to M, i am 168cm and 74kg
Bought two colours, short for me, i measured them they are 105 cm but still too short for my long legs 🙁 i loved them they fit so nice, wish they had longer ones
Absolutely in love with these. I can’t recommend them enough. They feel beyond comfortable and they hug the body beautifully.
отличные легинсы. ткань похожа как от купальника, очень хорошо тянется. на рост 175 идеально, кто пониже будет длинновато закажу еще в других цветах
מחיר מעולה ובד טוב וגזרה מושלמת ממליצה
Fantastische broek!! Past perfect
Encantada con estos pantalones, nada que envidiar a los de DFYNE, una tela maravillosa que se adapta al cuerpo estupendamente, se ajustan, no transparentan y sientan de lujo. Cómodos y de los que no se hacen bolas. Ya daba por hecho que me iban a quedar un pelín largos porque mido 1,56 pero tampoco sobra mucho se arregla fácilmente. De pantalón uso una 34 y pedí la XS y perfecto, no aprietan pero si recogen. Os los recomiendo por 1000.
quedé enamorada de este pantalón el tejido, el color y la forma tan bonita que hacen, me pediré mas colores porque sé que los voy a usar mucho
Great item. I woll order more. Very pleased wirh tge quality and model
AMAZING quality, makes your thighs and butt look great, I usually don’t like leggings, but I feel really confident in these, the material is like butter, and lenght is ideal (I’m 173cm)
Пошив качественный. Плотная ткань. На рост 164 см длинны, но не критично . Довольно длинные. На мой вес 58 кг размер s подошел. Может и м подошёл бы . Тянутся хорошо.
It’s really good quality!
Super bien pour le prix, pas transparent même en squats. C’est arrivé en deux semaines chez moi. Il est long et ne rétrécit pour l’instant pas au lavage
Мой рост 170 см, вес 55 кг. Размер М подошел хорошо, но можно было заказывать и S.
בד מעולה
163cm 기준 기장 잘 맞는다. 똥배는 안 잡아주니 주의
Perfeitas, acentam super bem
Lo compres y la verdad es que amolda bien el cuerpo y es de buena tela, lo pediría en todos los colores