SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Elsker denne buksen. Bestilt flere. Trenger alltid innebenslengde på 83cm, denne passer perfekt. Veldig stretchy!
Muy bonita la tela!! Yo pedí talla S, mido 1.75cm y me quedó un poco justa de lo largo pero de ahí en fuera todo bien!
llegó rápido y dentro del plazo a Tenerife, me encantan, son súper elásticos, no trasparenta, yo peso 65 kgr y la talla S me va perfecta
Fast shipping. I’m size S, so it fits well. Recommend
Wow really good quality
Really like this leggings. They’re a bit see through but nothing crazy. I’m a size 8/10 uk and I got XS; I’m 170 cm and the length is good.
Súper bueno, la tela es súper cómoda y estira bastante pero no transparenta. Lo recomiendo totalmente, pienso comprarme 10 mas
Hugh quality! Super comfy and flattering!!
מושלםםםם בד נעים ברמות
Perfect pants!! Better than the ones from Calzedonia for 50e, The seam is perfect!
Polecam bardzo
טייץ מדהים בד מהמם ויושב פצצה על הגוף
Beautiful! Buttery soft and exactly like described! Looks like the photos feels incredible I ordered extra small in the green and the blueberry colour for some reason the blueberry colour seems smaller than the green but I don’t mind I want them in every colour no lie! I’ll size up next time for a more seemless finish on the legs but I live them so much will definitely get them all it’s a steal at this price honestly!
Me gustaron mucho los leggings, el material es agradable y el diseño favorece bastante. Son cómodos para entrenar o para el día a día. Las costuras tienen un problema que hay que mejorar mucho , pero no afectan demasiado al uso ni a cómo se ven. En general, decentes.
Woww en amour avec cette paire de pantalon! Tissu de qualité et pas transparent quand on fait un squat. Très confortable et élastique. Habituellement, je porte la taille small, mais pour ce pantalon j’ai commandé la taille xs et c’est parfait!
Excelente calidad y comodidad
Super matière agréable
Я очень довольна , не думала , что качество может быть настолько классным . Обязательно закажу в других цветах.
These leggings are amazing!! Soo soft. Ordered more colors. I’m 1.65 and the length is perfect.
amazing. buttery soft, flattering. want them all.
Me encantó, la tela es genial, super comodo. Pediré más.
Me quiero comprar este pantalón en todos los colores
55kg 1.67m maat S PERFECTTTTTTTTT !!
Lindo corte, material suavecito, no trasparenta, pedir siempre una talla menos ya que sede bastante, mido 1.50 así que me quedó largo, lo mandaré a cortar.
Shipping was fast and the quality is amazing. I’m 164cm i ordered an XS ! I would not size up and choose normal sizes since it’s very stretchy . I already bought in other colours