SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Hermosos!! pero creo que la tela es muy delgada
Verrrry Long and you should size down! But very beautiful pants
bellissimo, materiale top e veste da dio.
Super flattering! Soft and stretchy.
Sooooo cute! I really thought they’d be transparent but they aren’t - I’m wearing a size small and i’m usually like an 8-12 in pants. They’re super flattering and an amazing material. Will definitely be ordering more colours! I’m 165cm and they’re the perfect length on me.
Pantalon de superbe qualité, je vais en racheter car là matière est parfaite !!
I’m really happy with this purchase! The quality is excellent, and it feels like a product that’s built to last. It looks exactly as described, and it arrived quickly and in perfect condition. What stood out most to me is how easy it is to use and how well it fits into my daily routine. You can tell a lot of thought went into the design.
These pants omggg 10000/10, I love them they make my ass look even better, it’s sooo comfy to gym in and it’s NOTTTT see through at allll and I love that. I’m definitely gonna order more.
Muy lindo, el color rosa viene tal cual la imagen, se transparenta un poco, mido 1.58 y si queda largo aún que use tenis altos. Muy similares a los originales la tela es similar solo un poco más baja aún así lo vale 100%
Trop beau je vais le commander en plusieurs couleurs. Hyper confortable et doux.
Very comfy and flattering. True to size!
me encanta, pedí talla S y siento que me queda muy bien. no se trasluce y me siento cómoda! si es un poco más largo pero no hay problema
Honestamente brutales. Diría que la tela es tan buena , suave y perfecta que pocas tiendas físicas creo que ofertarían esto por el precio de aquí. Muy contenta
Tres bien j’aime beaucoup, tres bien pour le sport
Me encantó. Me quedo muy bien. Podría comprar otros colores
I hope they get the color Light purple 10/10 Love it!!! 😍👍🏼 Very stretching pants
Muy cómodos, cálidas muy buena.
La tela es súper suave, no sé cómo sean los originales pero esto no les pide nada más, mido 1.58 y la talla xs me quedo perfecto, de cintura tengo 60 cm
I love them very giod quality
El mejor pantalón de deporte que he tenido en la vida! Es muy comodo, ligero y hace una figura impecable
Mi favorita, queda súper linda, me encantó todo, la tela rica
it looks soo good, the quality is amazing. I ordered few more colors😊
Very Good quality Dupe for the oner active pant
Really good quality. Fits very well. 170 cm
Love it ❤️🔥