SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Tênis muito bonito, confortável.Senti falta de um furinho a mais no cabedal. Já fiz dois treinos com ele, parece que ao ir usando ele vai ajustando mais. Calço 35 BR comprei 38EUR
belle comode,ora vediamo quanto durano.
entrega perfeita e rápida bem embalado
Tenis lindo e muito confortável, não sei falar se tem mesmo placa de carbono fiquei com duvida, mas ele é ótimo!!
Muito bom. Só ficou um pouquinho de nada maior, nada que atrapalhe. Uso 40 e comprei 42. Muito leve.
muito bom
Queria um tênis barato, porém que atendesse minhas necessidades no momento, que é de quem corre de forma amadora e iniciante, porém que desejava ter performance e conforto. O tênis em questão, me parece atender todos os requisitos. Me baseei com os comentários. Ele é bem bonito, muito leve, tão leve que parece feito de isopor. Não experimente, mas pretende o quanto antes. Chegou dentro do prazo.
Tênis muito macio, confortável, comprei o número 37 na tabela do vendedor que corresponde ao 35 no Brasil e ficou perfeito. Achei super leve, pesou 169gr
Tênis igual é na imagem , super leve e confortável, chegou no prazo certo , agora é testar nas corridas
belle e morbide
tênis perfeito pelo valor nota 1.00000 ontem teste ele com treino intervalado 12 km responde bem de mas melhor do que muitos tênis por de 500 há 600 reais top de verdade meu número 37 pedir 39 perfeito
tênis ótimo igual o da propaganda chegou intacto ótimo para correr
produto de qualidade recomendo a compra desse vendedor
muito leve igual está no anúncio
chegou bem embalado, e muito leve e confortável, agora e testar correndo, e muito bonito
Ótimo o tênis, super confortável. Calço 43 e o tamanho veio perfeito
muito macio o confortável
muito bom bem leve e bem acabado
Amei... numeração correta que era meu receio... Lindo, confortável e me surpreendeu... Aprovadissimo !!!
o tênis é muito lindo e confortável. ficou perfeito no pé o tamanho. é só seguir a legenda de tamanhos. muito responsivo e material top.
Ótimo tênis, é leve, absorve bem o impacto e possui uma placa rígida em baixo. Uso 43 BR e comprei número 45, ficou ótimo!
Tênis compatível com o valor pago, é leve, acabamento simples, mas respirável, e parece ser bem confortável. recomendo o vendedor
Excelente tênis
muito confortável. tem que ver apenas se vai durar.
tênis muito bom, ainda irei testar para correr, mas gostei. ficou um pouquinho largo no meu pé, mas eu gostei muito!!!