SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ناعم و جميل ومريح
보통 8xl정도 되어야 한국기준 3~4xl정도인데... 이건 6xl 인데 상세 사이즈 보고 구매!! 한국기준 3xl정도됨 115정도? 120입는 사람까지도 맞을 듯 품질도 은근 좋네요 굿굿굿
Wszystko ok przybył szybko dobrze wygląda
면이라서 너무 좋습니다. 가격대비 아주 우수하네요
sehr guter Tragekomfort und sehr gute Qualität habe ja mehrere bestellt war dringend nötig neue zu haben
Excellent, very good quality , fast shipping, I love it.
Muy buenos todo OK repetiré
All very well. Thank you very much
хорошие боксёры, тонкие удобные, пришли быстро.
두번째 구매 하였습니다 넉넉한 사이즈와 부드러운 감촉으로 입고 다니기 편해요.
Товар надійшов згідно опису.
Подошли хорошо на вес 87 кг и рост 180 см
Товар відповідає опису. Розмір підійшов, хоча 2 пари були на розмір більший. На дотик приємний.Прийшов за 10 днів. Продавцю Велике Дякую Рекомендую 😃
фото відповідає дійсності. якість гарна. брала сину 14 років, вагою 50 підійшли. рекомендую.95 котон, 5 спандекс.
Majtasy po prostu bardzo dobre. Dobry materiał nie sztuczny. Kupiłem już dwa razy. Dzięki wielkie.
Отримала посилку десь за два тижні на Міст експрес. На перший погляд дуже не погані труси. Брала малому на 14 років. Подивимось як будуть носитись і що буде після прання.
super Ware
good quality come fast kitten 100% am happy about quality and size i will buy again
Excelente, hacer caso a la tabla de tallas, el material es algo delgado, no es muy grueso pero cumple perfecto, compre 12 unidades y me gustaron todas, para 1.73 y peso 75 queda super bien
Заказ пришел очень быстро, буквально в течении нескольких дней. Соответствуют фото и описанию. Судя по всему достаточно хорошего качества, соответствуют указанному размеру, что кстати у многих продавцов на АлиЭкспресс редкость. Пишут одно, а по факту на несколько размеров меньше. Трусы хлопчатобумажные. В общем, мне понравились, буду заказывать ещё. Продавца и товар рекомендую.
Fast delivery and Item is good
Швидка доставка в Україну. Труси гарної якості, приємні до тіла. Від цього бренду беру не вперше. Розмір згідно таблиці.
todavía no los ha usado muy marido pero se ven buenos y de algodón que es lo que quería ya que es alérgico a otros que no transpiran gracias
Very fast delivery, average quality
ткань средней плотности,приятная к телу,качество хорошее-нитки не торчат,швы ровные.ластовица не 100%хлопок.на ОБ 95 см ХХХL сели отлично