SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
chegou, vem com a chave de regularem e é bem bonito pessoalmente, pulseira e charmosa e o relógio fica muito bem como um desses watch, fiz o teste tanto por comprar poedagar quanto por ser aq no alie e vale a pena, porém vai ser uma experiência única, prefiro seiko kk
Que relógio lindo. Dos automáticos que comprei por um preço baixo mas honesto, esse é sem dúvida o melhor. Recomendo os produtos dessa marca.
Dostarczony, po czasie zobaczę jak z punktualności i mechanika tego cuda
superb
The watch is very nice looking, , looks far more expensive than it is . The bracelet is solidly made, not jangly or cheap looking. The domed lens is nice and gives a clear view in most angles. The butterfly clasp is solid pieces, not stamped sheet metal like most inexpensive watches. The most negative aspect is that it is fairly large, and may not be for smaller wrists.
Paczka dotarła szybko. Towar dobrze zapakowany. Zegarek estetycznie wykonany. Efektowna praca mechanizmu. Polecam
relógio muito bonito vamos ver a durabilidade e se realmente e a prova d'água
Zegarek fajny, koperta i bransoleta podobno stalowa ale nie jestem w stanie tego sprawdzić na pewno. Mogę tylko powiedzieć że jest cięższy niż zegarki ze stopu. Mechanizm dopiero sprawdzam jak długo podziała. Ale zaskoczyła mnie stop sekunda i to że rotor kręci się lekko i bezgłośnie. A trafiały się zegarki z trzaskającym rotorem jak stary traktor. Na mój gust z czarnym skórzanym paskiem będzie mu lepiej. Dostawa express. Pozdrawiam sprzedawcę.
muy buena calidad y buen producto
produto chegou como o descrito e igual as fotos. funciona perfeitamente. recomendo a compra
Bardzo ładny zegarek. Po 36-godzinach użytkowa dokładnie wskazuje czas. Zobaczymy jak będzie po dłuższym okresie .
Me gustó
Chegou mais cedo que o mencionado, muito bom, surpreendeu! Meu pai gostou!
Muy lindo, tal cual las imágenes, funciona al 100%, ideal para un regalo, la cajita llegó un tris rota pero el reloj en perfecto estado
very very very sensitive lovely watch ⌚ like the weight an style an movement 😁😁😉
Simplesmente fantástico. Top!
La verdad muy bonito el diseño de cristal y tal cual la fotografía lo recomiendo ampliamente ya que viene con su estuche y su herramienta de ajuste 10 de 10 porque llego una semana antes de lo programado
Nice
muito bom
The most beautiful watch I got ! Automatic and classic!
bardzo fajny I dobrej jakości zegarek to mój drugi tej firmy i z obu jestem zadowolony polecam z czystym sercem wszystkim
그냥 막차기에 좋네요
very good
Het is een mooi horloge vol doet aan de verwachtingen
choć nie miałem zegarka w ręku to bardzo mi się podoba niestety były jakieś problemy z odprawą komunikacją super środki szybko wróciły dlatego dokonałem kolejnego zakupu obecnie oczekuję.