SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
en talla m europeo queda genial, 178cm y 75 kilos
He realizado dos salidas con el artículo, tantó montaña como en carretera, protege bastante del frío y del viento, es muy buena calidad y se ajusta perfectamente como indica el fabricante, recomiendo el producto
Recomendable al 100%. Talla S (ASÍATICA) - XS (EUROPEA) para 165 cms y 62 kgs. Ojo que talla grande, recomiendo una talla menos, la tabla que aparece es muy orientativa y este producto debe quedar justo. Calidad perfecta, diseño, y tejido, y he usado muchos chalecos y maillots pero este es lo mejor.
Love it, top quality will buy another product too.
Producto genial.Talla XL para 1'81 y 93 kls de peso. Ajustado y queda bien.Quizas una XXL hubiera quedado algo más suelta.Pero creo que es mejor que quede ceñido sin exagerar.
Always good quality from this brand
me encanta
excellent gilet d'hivers ou de mi-saison fraiche. Hautement coupe vent sur le devant avec une doublure polaire, dos uniquement polaire donc respirant, l'ensemble à une élasticité permettant un ajustement près du corps. Peut être utilisé comme sur couche supplémentaire sur une veste d'hivers par grand froid ou sur un maillot mi-saison à manches longues lors des journées ou des heures les plus fraiches. Bien que non compactable la fermeture éclair à 2 sens permet d'adapter la protection selon les fluctuations météo sans trop perdre en aérodynamisme (le gilet, en partie ouvert, ne s'écartera pas trop du corps et ne flottera pas au vent comme un drapeau)
Quizás talla un pelín más, pero para los días de mucho frío es perfecto.
Muy buen producto.. buena calidad 100% recomendable.
Un poco más grande la talla
Ficou um pouco grande... pensei em devolver, mas optei por ficar com um crédito.
ok
Love it!
very good quality and very warm material!
着心地が良く暖かい商品です。
TALLA XXL ASIATICA (XL EUROPEA) PARA 1.75 M Y 82 KG
Klasse Qualität zu den Preis.
arrivato in brevissimo tempo, rispetta le caratteristiche scritte dal venditore, sono pienamente soddisfatto
Actually really nice. Warm and actual wind stopper
좋아요
Excelente calidad, no esperaba mucho y quedé súper satisfecho, tiene 3 bolsillos traseros para guardar lo que sea, la parte interna del chaleco es térmica y la parte de afuera es repelente de agua, mido 1.85m y peso 85kg, pedí la talla 2XL y me quedó perfectamente, considerando que para salir en bicicleta uso una playera de manga larga y encima una playera de algodón, el chaleco tiene material antideslizante en la parque de la cintura para evitar que el chaleco se suba y quede expuesta la espalda baja o el abdomen, cuanta con doble cierre, por si necesitas un poco de aire puedes abrirlo de abajo hacia arriba sin cubrir la parte del cuello. Excelente producto, compraré más Rockbros
Se ve de buena calidad. Forro interior y el exterior paraviento. Talla L para Altura 1,70 y 77 k me queda bien
Perfecto Recomendado. Buenas Calidad. ..............................
Fatto davvero bene e molto caldo!!!