SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fatto davvero bene e molto caldo!!!
Nice quality product but it fits bigger in my size, go for one size under to get nice fitting
믿고 사는.락브로스!!!!!!!!!!!!!!!!!!!
Con este chaleco tienes protección para el frío hasta en el polo norte. Seguro que Santa claus utiliza uno de estos en su reparto anual😂
170cm 77kg XL(EUR L) 구매했구요 굉장히 타이트하네요 못입을정도는 아니지만 한 사이즈 더 큰거를 구매했다면 더 좋았을것 같아요 지퍼를 잠그면 복부쪽이 너무 타이트해요 바람은 안들어올것 같네요
Ottimo prodotto per l'inverno misura perfetta
입고 뛰거나 자전거 탈때 덥네요!! 그만큼 보온성 굿입니다! 락브로스는 믿고 삽니다
겨울 런닝용으로 샀습니다.
tamanho L. tenho 1,79m e 81kg. produto muito bom ao toque
Fits perfekt! Im 173cm and 70kgs!
buena calidad, tiene pinta de abrigar bastante. Ojo con la talla, 187cm y 72kg y he tenido que cambiar la talla XL (L) por una L (M). Quedaba demasiado grande
todo correcto, talla M se ajusta bien para 1,78 y 67 kg
170cm/72Kg 체격에 사이즈 Asian L 적당합니다...
bello. misura e taglia giusta. consistenza esattamente come la destinate d'uso. sottile e protettivo allo stesso modo
166센티 66키로 상의 95~100즐겨입기에 조끼M선택하였으며 잘 맞음 원단 특성은 3레이어 원단처럼 가슴부분 방풍소재 기모이너소재 등판 땀배출 용이한 구조 알리에서 구입한 제품중 만족도가 가장높음
째이는데ㅜ 늘어나려나
딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음 딱 맞음
Oltre ogni aspettativa. Prodotto di qualità ben rifinito. Lavato a freddo più volte e ancora come nuovo. Sono alto 1,76 peso 72kg e Taglia EUR XL mi sta bene, non attillato, comodo. Rockbros veramente una garanzia.
Rockbros is supercool! Polar inside, breathable outside, elastic, very cool. 175 /83 kg, 110 chest of bust, super fit.
Se siente abrigado. La tela se ve de calidad y queda bien ajustado en las axilas y la cintura. XXL EU, Correcta para 186cm 95kg.
Envió muy rápido, 177 cm altura, 77kg talla L europa muy bien,
macht einen sehr hochwertigen Eindruck. Front ist etwas dicker als hinten, genauso soll es sein. Größe passt auch gut.
muy calentito
따뜻하지만 무겁지 않고 두껍지 않아 쾌적한 라이딩이 가능해 만족합니다
Жилет просто супер. Флісовий. Передня частина має вітро/водо захисний шар. Високий комір прикриває горло. Сидить чудово. На погоду 10-12°С з вітром вдягнув лише базовий лонгслів та цей жилет і почувався дуже комфортно під час тренування