SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Жилет просто супер. Флісовий. Передня частина має вітро/водо захисний шар. Високий комір прикриває горло. Сидить чудово. На погоду 10-12°С з вітром вдягнув лише базовий лонгслів та цей жилет і почувався дуже комфортно під час тренування
I’ve used this vest now for over 300km with temperatures between 10 to 16 degrees, it’s super comfortable and breathable. I’m very satisfied with the purchase!
obergeil!!! Qualität top Preis top Verkäufer top Käufer Tip top. Größe 1,86 Gewicht 82,5 Kilo = Asia XXL - EU XL passt perfekt Alder
187cm、2XL@asia just fit!
prenda con mucha realidad
Perfeito, fiel ao que foi anunciado. Produto de altíssima qualidade e excelente custo benefício. Tento 1,74 de estatura, 79 Kg e 106 cm de circunferência de peitoral e o tamanho XL ficou perfeito.
Espectacular chaleco para días frescos, buen tejido parecido al neopreno por la parte delantera, la talla L perfecta para M europea.Aconsejo el producto y el vendedor, todo muy rápido.
Homme : Je mesure 1m68 pour 68kg. Taille S bien ajusté, prés du corps, aucun plis, bonne matière lycra fin en surface mais doublé en polaire pour l'hiver à l'intérieur. Avec un tee shirt thermique dessous à manches longues + une veste fine hiver, ce coupe-vent chaud est parfait.
Bellissimo gilet da ciclismo di ottima qualità. Ottima vestibilita’ e tenuta termica senza ingombro. Tutto perfetto !! Acquisto consigliatissimo !!
troppo largo per essere xs
muy caliente, esta perfecto. talla XL para 1.80m y 86kg de peso. queda perfecto
174 cm, 90 kg, 2XL fits well. Perfectly suits the fall/spring season, not heating excesivelly.
Talla XL para altura de 1.80 y peso de 90kg, no queda muy ajustado. Buena protección para el viento
Very good quality. I’ve used it in 11-12°C and it keeps me warm. It won’t fold up and fit into a jersey pocket, but it is autumn/winter gear after all. Zipper and print is high quality and looks like it will last. I’m 173cm and 74kg and the EUR L fits well. Snug, but not a race fit. Comfortable. I’d recommend this if you’re looking to get the outdoor miles in for a budget over the autumn / winter.
Bardziej fajna kamizelka. Jednak tabela z rozmiarami to pomyłka. Mam 177cm i 71 kg,wg.tebelki powinnam wybrać rozmiar XL. Zamówiłem 2 rozmiary L i XL .I to L jest dla mnie dobra.
Tessuto magnifico top👌🔥
Justo lo que buscaba!. Se trata de un chaleco con forro polar por dentro para días fríos, creo que irá muy bien con temperaturas de 5 -10 grados. A tener en cuenta que no es un chaleco cortavientos típico, no se puede guardar con facilidad en los bolsillos, ocupa bastante. Sobre la talla he acertado totalmente, mido 178 cm y peso 72 Kg y la talla M me va perfecta, se ajusta por tanto a la talla europea que uso.
Bastante abrigado nos es un cortavientos de los finos sino un chaleco forrado para días fríos muy válido
muy contento con la calidad del producto
Top Qualli, passt perfekt
ottima fattura ottimi materiali taglia corrispondente antivento funziona perfettamente soddisfatto dell'acquisto
l article est correct mais taille grand. il faut donc orendre légèrement en dessous de sa taille. sinon assez epais et semble protéger du froid. a tester dans une version opus petite cet hiver
Super gute Qualität und schnelle Lieferung. Klare Empfehlung 👌🏻
Gute Qualität. Bei Größe aufpassen.
un chaleco de muy buena calidad, y excelente para el deporte