SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super! It’s the 5th pair I buy: 2 pairs for me and 3 for my friends! They all want these glasses when they try mine
Great for the price!
Удобные,хорошо облегают лицо,защита глаз от яркого света, ветра и насекомых.Фотохром работает.Рекомендую.
디자인도 색상도 맘에들어요 햇살도 차단 잘대면 굿제품~~
Great glasses. Hardly any edge visible. Very clear Sight.
Arrived quickly, product same as advertised, lightweight very good for riding. I would recommend this product
Muito bom é o segundo q compro
Спасибо продавцу!, как всегда красавчик!👍😊 всё соответствует, всё вовремя и очень быстро!, и качество супер!
Good style and functional glasses, would not recommend for smaller faces and heads cause they might look big. The photocromic lenses do darken but a bit less than the fixed polarised lenses are, also there is some time for them to turn back.
entrega rápida. produto conforme anúncio. Não escurece muito. Bom custo benefício
Хорошие очки, быстро затемняются и наоборот. Сидят удобно, за счёт формы защищают от ветра
geniales, las he probado en el sol y se ven bien, el cristal se va oscureciendo según la cantidad de sol que le da y para días nublado va también muy bien
muy buenas gafas excelente calidad
Son las segundas que compro Se oscurecen pero no demasiado, que es lo que quería
Excelente! Adorei a qualidade.
Óculos muito bom, leve, cumpre o prometido.
good good quality. changes colour as advertised. feels premium and the looks are premium 100%. item shipped through local postal service though attracting another charge of 100 kshs.
Реально работает, хотя я не верил)
Отличные очки. Сидят хорошо. На солнце ещё не пробовала
muito legall, leve e realmente quando sai na luz mais forte escurece rápido
buen producto, ideal para proteger los ojos de tierra o viento al montar bicicleta.
óculos top, é o segundo que compro na mesma loja, vendedor top e os óculos correspondem com a descrição! vale cada centavo investido, a propósito a encomenda chegou em menos de um mês pra Moçambique!
NOT TESTED YET
Great quality for the price! The item looks and feels exactly as advertised. Shipping was also faster than expected. I would definitely recommend this seller and product. ⭐⭐⭐⭐⭐
세련된디자인에 얼굴에 밀착되는느낌이 좋아요.. 한가지 흠이라면 다리를필때 뻑뻑한 감이있지만 가격대비 만족합니다