SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great seller !! Good service Difficult to wind up watch., They were happy to offer me a partial refund. Thank you.
me mandaron otro modelo pero no me quejo está más bonito y de buena calidad aparte si es automático y funciona bien de momento
Excelente relógio.
it's ok
Only watch that fits my skinny wrist so well. Hand wind and hardly 24 hours reserve. For the price I am happy. Great entry product in to mechanical watches
Muy buena calidad! Recomiendo al vendedor y su tienda. Llego muy rápido a GDL MX. Es el tercer reloj shangai que le compro.
decent watch for the price
tengo 3 shagai y son fantásticos
This a great watch for the price, will definitely purchase more in the future.
Según lo esperado, reloj bonito con unas 36h de autonomía, ajustado a unos 12 seg día
absolutely gorgeous I love it
se ve de mala calidad pero es tan bonito, de cuerda manual y la trotadora se mueve con esa gracia que no se puede pedir mas por menos
Beautiful appearence and quite accurate for a simple mechanic movement. Suits my collection and I like to wear it! It's quite small for today's standard but this is a vintage model so it's perfectly fine. As you see on the fotos I replaced the crocodile band with an black oiled genuine leather strap because I like it more. (The crocodile band is fine but I personaly don't like the style) A Shanghai should be in every collection and it's very affordable, so go and get one!
Genial. No puedes pedir más por menos. Reloj mecánico de cuerda manual. Obviando la calidad dudosa de la correa, que hace el apaño pero la cambiaría, el reloj está estupendo. Más recomendado para muñecas pequeñas por el tamaño de la esfera.
Estou muito satisfeito com o relógio! Só a pulseira poderia ser melhor.
hermoso reloj de cuerda manual, sencillo y bien elaborado, mucha calidad por ese precio.
Absolute bargain looks way better than $40
Precioso, sutil, pequeño y de materiales muy buenos
For the price, it looks great! I love the nato strap. Perfect watch for the weekend for a best up watch.
This watch is amazing!! for its price looks incredible. It arrived in less time that I expected. When you turn the crown, it feels a little stiff, but as you wind it, it starts to feel smoother. Changing the time is a bit tricky if you have large fingers. I think it is a perfect introduction to mechanical watches. I will wearing it for more time if I have a trouble I will let you know.
Fairly satisfied with the product; it’s pretty much as described in the product page. However, I did notice that the watch strap was missing its keeper loop, which means that the strap is inconvenient to use. I have attached screenshots with a comparison to a similar strap that has its keeper loop.
Nice watch
day 1 review.Handsome looking watch. has some cheap finishes and seems like the hour hand is slightly off. but for the price it's fine.
the watch is well built, good looking and lightweight and being an automatic movement is really a best option at this price point. it doesn't even feel on the wrist. look really elegant. delivery was quite fast as well
Came a day early. Very nice retro style, well worth the price (Under 10 USD with discounts) Strap is stiff, ditched it for a Milanese as soon as it arrived. Happy with it overall.