SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
La recharge de la caméra semble fonctionner (led de recharge allumée) . A voir avec le temps.
Very good, serves well, as described.A
Buenas calidad de materiales y funcionamiento correcto
Ok
Bem construído. tudo certo. bem embalado.
실외용 스마트cctv 에 사용하는데 충전않고 사용가능해서 아주 편리해요. 태양광패널수명만 길다면 아주 좋을것같아요. 비슷한 제춤 사용중인데 만족스러워서 동일제품은 아니지만 추가 구입했어요.
Everything perfectly
This solar panel has an output of 7-8V. Since the micro-USB-B standard is 5V, it could not charge my security camera.
perfect
prodotto di ottima fattura.
Construção e acabamento muito bom.
Conforme à la commande
Ottimo consigliato
Fast shipping, works perfectly
Carregamento lento, não funciona, não serve para smartphone ou câmera de segurança, gera somente 3W e ainda tem o período noturno para manter e dias nublados. Construção mediana, não tem vidro na parte superior, o que é ruim pois o vidro tem uma qualidade muito boa a intempéries ambientais, chuva e sol, já esse matéria resseca com o tempo, duração máxima de 5 a 10 Anos. Vou usar ele em uma campainha, para mim serviu. A campainha já passa muito tempo fora da energia, qualquer pouca potencia já o faz manter a bateria cheia, consumo baixo.
ottimo venditore spedizione velocissima
nog niet aangesloten. ziet er degelijk uit
Pas encore installé, fonctionne en chargement sur un smartphone. à voir dans le temps. Bien emballé mais plus petit que je le pensais.
Calidad precio muy bien
item as described. nz post sent to wrong address but arrived 4 days later.
Received
Worked straight from the box. It's up and working powering one of my cameras right now.
Der Artikel entsprach genau der Produktbeschreibung. Ich würde den Artikel noch mal kaufen. Der Artikel kam auch schnell bei mir an. Klasse Ware.
Impeccable
Super livreur et super matériel livré