SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I think this style is very popular recently, and it looks quite academic. The weather is just right now, and pants are worth the price. Generally speaking, I like it very much. The trousers are quite good in texture, not sticky and not easy to wrinkle. They are very slim to wear. Moreover, it is a versatile model, which looks good with everything. The version is also very good-looking. It is slim when worn on the body, and friends who like it can buy it with confidence.
The fabric of trousers is soft to the touch, and the version is very positive. The most important thing is that the details of trousers are very good and distinctive, which is very suitable for me to wear. There is no thread. It is still very cost-effective to buy two, which is much more cost-effective than going to the store. It is novel in style, fashionable in style and fashionable in clothes, which fully meets the aesthetic requirements of young people. It is worth buying, strongly recommended, and most importantly, the store service is in place and answers carefully.
es de calidad ,liviano en la foto aparece las letras en blanco ,pero son celestes
me encanto, tiene buena tela y es bastante amplio, RECOMENDADOO
אומנם המידה לא היתה מתאימה .. אבל השירות היה ממש טוב
Pants are lighter than expected, and this color is better for clothes. I showed it to my colleagues on the first day, and everyone commented well. There are many online products of the same style, and the prices are different. It's a little expensive to buy this one, but I still believe that you get what you pay for. Things are tasteless when you get them, and the workmanship is fine. I will recommend friends to buy it next time.
прекрасные штаны, немного туго но отлично
In order to choose this pair of trousers, I visited many shops, but I was not particularly satisfied. I accidentally found this pair of trousers, and the housekeeping evaluation was good. I simply bought it. After receiving it, it was really worth the money. The fabric was pure cotton, which felt very soft and much better than expected. It also fitted me when I tried it on, and the size recommended by customer service was appropriate
I'm an old customer, and I bought the pants that I used to wear well, so I bought them back ~ I chose wide-leg pants this time, and the quality of the pants is as good as ever, and the elasticity is particularly strong, so I won't feel tight in any activity. My legs are a little thick, the pants are very thin, the color is the same as the picture, and the seller's service attitude is very good, very satisfied, and I will come again ~
Très bon produit, un peu grand pour moi, j’ai pris du S et je fait 1m50. Très grand à la taille prenez une ceinture au cas où!
The seller's service attitude is also very good, and the pants fit me well, which is the effect I want. It's great. My friends say it's good-looking, so I will come here often in the future and praise it! Pants are really affordable. They look good and save money. The version is fashionable, loose and slim, which is my favorite type. It's very good in workmanship and material. It's a high-quality trousers! ! !
Nice pants and thin legs. Pants are just the right size, and you can wear anything. I have chosen this pair of trousers for a long time and I am not disappointed at all. I especially like it. It's very elastic. It's comfortable to wear, not tight, and the price is right. You can place an order if you like! !
Отличные джинсы.Дочь довольна!Размер соответствует описанию.
In order to choose this pair of trousers, I visited many shops, but I was not particularly satisfied. I accidentally found this pair of trousers, and the housekeeping evaluation was good. I simply bought it. After receiving it, it was really worth the money. The fabric was pure cotton, which felt very soft and much better than expected. It also fitted me when I tried it on, and the size recommended by customer service was appropriate.
me quedo como lo pedi solo que las letras se ven mas oscuras que en la foto pero aparte de eso todo bien
llegó justo a tiempo, en su talla, muy lindo
el pantanos es súper lindo, de buen material lo único que no me gustó fue que me quedo largo de abajo pero además de eso está súper lindo :3
Love the jeans
Joker colors, good and perfect jeans, no odor, no color difference, very comfortable to wear, like it very much, the version is also pretty good, and everything goes well with it. The most important thing is that pants look good with foreign style, which is much cheaper than those bought in physical stores. The size is just right, it's really super good, and the color of the pants doesn't fade after washing in water. It's really great.
The material is very soft and comfortable! The quality is good and comfortable to wear. Can modify the leg shape, the upper body effect is good ~ the details are also well done. It is very comfortable to wear without line bumps and chromatic aberration, and the size is just right. It is particularly stylish to match, and the pants are comfortable and elastic, and will not look baggy. The quality is good and it is worth buying.
I have received it, tried it on, the size is just right, the fabric is comfortable, the workmanship is very good, the color is the most beautiful, it looks good, it fits well, it is fashionable and beautiful, and the design style is simple and fresh. I like it very much! It's very comfortable to wear, and it's very slim. The fabric works well, and it doesn't fade after washing. It's really value for money, very stylish, and the size is standard. It's my size, and it's simple and beautiful.
The merchant's delivery speed is fast, the color does not fade after washing, and the upper body is very comfortable. The size recommended by customer service is very suitable for simple style and is worth buying. The trousers are of good quality, comfortable in fabric, very figure-showing and beautiful in style, just as described in the picture. I am going to buy another replacement, and I will continue to buy it in the future if necessary. Customer service attitude is also very good, very satisfied with a shopping.
джинсы как на картинке, правда размер очень большой , но а так , с ремнем норм ,сзади вышивка, а не просто принт. материал очень приятный к телу(не просто полиэстер),довольно легкий, на лето будет идеально
These are a good fit, but it you have thick thighs, smaller height, or a bigger waist; I suggest getting a size up from large.
The baby has received it. The packaging is very good. The trousers are not damaged and dirty. The fabric is very soft, delicate and comfortable. The size is also standard. The recommended size on the details page is just right. The workmanship is exquisite, the style is fashionable, and the color of the version is very beautiful. There is no color difference. This price in the same paragraph is really cost-effective, much cheaper than the clothing store, and the cost performance is quite high! I will still patronize this store in the future!