SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente
This is my third pair of the same colour pants, and some pair of other colours, I love them, thank you
Perfect, just what I was looking far. Label says 100% polyester but at this price point, okay. Fit; on me, 94.74.94cm and 168cm tall, everything is perfect, nothing too tight or too big, length as per model photos. Purchased two pairs , black and 'light' blue , light blue has now been renamed to 'deep' blue, more accurate. colour on screen is correct. If they wash well will purchase more. Post: 10 days to Spain
qualité médiocre
Taille parfaitement, tissu léger et agréable mais attention aux premiers lavages, décoloré beaucoup
Pantalón que da mucha talla, aconsejó pedir la talla que gastas. buena calidad no transparenta
C est le 2eme que je commande car le 1er, en Bordeau, me va si bien, moi qui suis ronde et difficile à vêtir avec mon 2xl. J ai bien pris 1 taille en plus, ainsi le 3xl ne me colle pas et me va parfaitement. Je vais commander prochainement 1 Bordeau pour ma fille, toujours avec 1 taille en plus..
брюки берём не первый раз качество нормальное на каждый день на прогулку
Soy talla chica y la extra grande me quedo bien. Están muy raras las guías de tallas y hay que cruzar los dedos para que te llegue algo que te quede. De 16 cosas que compré en diferentes tiendas este es el único que me quedó.
Покупаю уже четвертые брюки, качество неплохое, подходят на жару.
Bien pour porter à la maison, très confortable.
Zawyżona rozmiarowka.
Looks good, comfortable. The material is nice, good for hot days. The quality is also pretty good. It’s not tight. I like it!
quite large
El pantalón está bien, pero pediría una talla menos. Esta bastante bien la tela está bien y es como en la foto.
Брюки хорошие правда цвет не бордовый как было заявлено, а скорее малиновый но выглядят хорошо, размер немного великоват, но не критично, спасибо продавцу.
Tengo uno de cada color no digo más, uso 40-42 y la L es perfecta, quedan sueltos y no aprietan, eso sí, este color es algo transparente
잘 입을께요.시원하고 쾌적하게~~
i love them. v comfy. order up 1-2 sizes depending on how loose you want them