SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I reccomend to take one size up! they are nice quality! this is my second order, fast shipping maybe two weeks to Israel. amazing for the beach or for nice summer evening.
Тканина однозначно не льон, але легка і приємна
Описание точное. Сидят очень хорошо. Ребёнок очень доволен. Заказали 3 пары разных цветов
Tu as bien dormi tu t’es reposé t’as fait quoi
quite large
My Best Buy so pretty
Maravilhosa
Es la segunda vez que los compro he ajustado mejor mi talla, son amplios, pero el anterior la tela cedió muy pronto(tejido q se rompió fácilmente) apenas 1 mes de uso, no siendo este, diario. Así q esta vez comprobaré si el tejido es siempre pasado o ha sido algo ocasional... porq me gustan mucho.
very nice comfy ... fast delivery
Goed
Tengo uno de cada color no digo más, uso 40-42 y la L es perfecta, quedan sueltos y no aprietan, eso sí, este color es algo transparente
доставка быстрая все как в описании продавцу 5 звёзд
Très bonne qualité prix
very comfortable, lightweight fabric, perfect for almost any activity. im very pleased with this purchase and already ordered these pants in a few more colors
really comfy
Très bien, confortable
excelente
집에서 편하게 입을 수 있는 천연소재,원마일 웨어
брюки берём не первый раз качество нормальное на каждый день на прогулку
good quality, fast shipping
164 рост , вес 65- размер л просто огромный. нужно брать свой размер по качеству неплохо(для дома) хб по типу жатки
I have bought this before and they are very comfortable and sits well.
Très satisfait !
pantalón cómodo y bonito. se ajusta muy bien. fresco. la talla se corresponde
Штани дуже класні, на ОБ-116 см XXXL дуже добре сіли, вільно. Хто любить більш в обтяжку, то треба на розмір меньше. Я люблю вільно, мені подобається. На зріст 164 ідеальна довжина.