SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
fonctionne très bien
Tutto bene, funziona con i dispositivi Zigbee, nessun problema
Works perfect out of the box. Connected to the SmartLife app without effort. The soil moisture tester paired the same way. Simple setup, solid performance. Happy with the purchase. Now you only need to see how it holds through winter rain. The hub stays dry, the soil tester faces the weather.
Very nice product. Work as expected. Installation is easy.
compre este por las valoraciones vi que tenía buena calidad precio ya que compré otro diferente el cual tuve que devolver por que no conseguí enlazar con el router este en cambio fue encender abrir la app y configurar sin problemas.
instalacja bez problemu, dodawanie urządzeń szybkie i również bezproblemowy. Dużo wygodniej i szybciej niż na samym oprogramowaniu. Kupię kolejne do drugiej lokalizacji.
bien bien et bien
funcionou certinho! muito bom para controlar os aparelhos ZigBee
Bramka bardzo dobra. Bez problemu wykrywa urządzenia zigbee.
entrega rápida, funciona muy bien, aunque el alcance es limitado, cumple con lo que anuncia, aunque debería traer un adaptador de corriente.
malutki , łatwo schować , łatwy w instalacji
Conexão fácil, rápida entrega! Tudo normal dentro da aplicação Smart life, mas ainda não consegui conectar a aplicação Alexa!
es una cajita muy pequeña, no ocupa nada. aunque lo compre wifi, lo enchufe directamente por usb al router. fácil conexión
Вперше почав користуватися, дуже зручна і класна штука, яка суттєво розвантажує маршрутизатор вай фай. Все працює швидко, без всяких там тупняків
perfecto, lo recomiendo 100% es un producto estupendo
il prodotto funziona bene riconosciuto subito dall'app smart life il pacco è arrivato nelle tempistiche indicate ,fornitore consigliato
Article bien reçu et fonctionne parfaitement, connection facile.
Llegó rápido y funciona bien. Todo correcto. Lo he conectado por smartlife.
Швидка доставка. В комплекті кабель. Якість висока, придбав рази з датчиками відкриття вікон
Livraison au top, rapide et soignée 👍 Matériel conforme et de très bonne qualité, je recommande sans hésiter
I wrote a negative review about a water sensor not working previously but the seller proceeded a refund and I purchased another two sensors that are working perfectly. Very trustworthy seller, did the right thing and would definitely recommend. It was only one out of the 5 sensors that didn’t work, the rest are still working great.I wish I can take down my negative review but dont know how.
منتج جيد جدا يعمل ب zigbee مع تطبيق tuya life اوصي بشراءه
Bardzo dobry przedmiot, sprawdza się super, mogę go polecić każdemu, jest biały i mały. szkoda że bez ładowarki, ale jest kabel. działa i to najważniejsze. nie wiem co jeszcze napisać.
As described!
Szybka dostawa. Towar dobrze zapakowany do wysyłki. Łatwe i szybkie parowanie z routerem. Wystarczający zasięg. Bardzo ładnie współpracuje z aplikacją Tuya. Szybko łączy się z urządzeniami . Polecam produkt i sprzedawcę.