SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is my second one. So easy to set up and works perfectly. I have one upstairs and another down. Recommended
Thx
works great. Red light should be blinking slowly, so you should see the device name in available wifi networks, also disable vpn. i had to go through the reviews to find this
Funciona perfectamente, puedo añadir diferentes productos de Zigbee y tenerlo todo en la misma aplicacion
Easy to set up. Not super strong but I do live in double brick & concrete house. Buying a second for upstairs 👍🏻👍🏻👍🏻
installato senza problemi , facile ed intuitivo. lo consiglio. collegato rapidamente a Smart Life , ora ho il controllo delle valvole termostatiche Avatto TRV6
I recommend it. Easy setup and works as described.
fonctionne parfaitement, facile à connecter au wifi
Łatwa i szybka konfiguracja w aplikacji smartlife. Mimo słabszego sygnału WiFi, reaguje całkiem szybko
"Зручний і швидкий хаб, підключається без проблем!
아, 이 제품 진짜 물건이네! 🤩 디자인도 깔끔하고 기능도 완전 빵빵해서 처음 써보자마자 반해버렸어. 특히 배터리 오래가는 거 실화냐? 충전 걱정 없이 하루 종일 쓸 수 있어서 너무 편해. 가격도 이 정도면 갓성비 아닌가 싶고, 친구들한테도 강력 추천할 예정이야! 👍
Echt waanzinnig blij mee, in combinatie met de smart life app super gemakkelijk te gebruiken! Absolute upgrade van mijn woning
towar przyszedł bardzo szybko podłączony działa łączy się z innymi urządzeniami typu zigby jak czujnik ruchu czujnik temperatury wilgotności pilot IR
Przesyłka dotarła bardzo szybko. Urządzenie działa poprawnie, jest bardzo małe dzięki czemu zajmuje mało miejsca.
Quickly and easy added to Tuya. Added other devices under zigbee - smoke and flood detector. Flood Alarms popup in app immediately. Need to check with smoke detector yet. It alarmed with siren but haven't seen in app yet. Will test further.
이 제품 덕분에 전동커튼 모터를 스마트폰과 손쉽게 연동할 수 있었어요. 처음엔 설정이 복잡하지 않을까 걱정했는데, 생각보다 간단하게 연결돼서 만족스러웠습니다. 스마트폰으로 커튼을 열고 닫을 수 있으니 편리함이 확실히 다르네요. 이 정도 기능을 이 가격에 사용할 수 있다는 게 놀랍고, 가성비 면에서도 정말 훌륭한 제품이에요. 스마트홈에 관심 있으신 분들께도 적극 추천드리고 싶어요!
funciona perfectamente y es muy fácil agregar dispositivos, se conectan a la primera
Funciona bem. Pra quem deseja comprar e usar no Home Assistant, opte por um dongle zigbee pois a nuvem da tuya para funcionar off-line é de apenas 30 dias gratuito.
Zigbee hub works great! Easy setup, fast connection, and stable performance with all my devices. Zigbee hub works great! Easy setup, fast connection, and stable performance with all my devices.
대부분 WiFi 제품을 사용하는데 동작감지센서는 반응 속도 때문에 Zigbee Zigbee 방식을 사용해야 해서, Zigbee Hub를 구매했는데 Zigbee 장치들 연결도 잘 되고, Zigbee 신호 커버러지도 어지간한 집내에서는 문제될 것 같지는 않습니다.
config rapide. portée correct. à voir dans le temps
Quelques difficultés à connecter à l'application au début mais fonctionne maintenant parfaitement!
This was not delivered by UniUni, so I actually got it. I don’t know why sellers use UniUni they are incredibly unreliable. Product however is fine, even more so because it was actually delivered to me
Good product. Not tested yet. No box protection, the package arrived damaged.
mooi