SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Aspetto e consistenza notevoli. Buon prodotto
A decent working watch . Will it keep going ? I think so but who knows . But my advice buy but wear with a leather not smart gear
Prodotto come da descrizione e foto. Nulla da segnalare. Bello e sembra di buona fattura. Speriamo duri nel tempo. Buon imballo e spedizione rapida. Consigliato.
値段の割りには大変良い商品です。買って正解でしたが、三角形の文字盤は初めてでしたので、慣れるまでちょっと見づらいと思います。それから、時計本体の厚みがすごいと思いました。
Tolle und wertige Uhr!
bel orologio dal peso sembra resistente, la carica è manuale e non a batteria, non ha la data, del resto nella descrizione del venditore non c'è. prodotto che fa la sua bella figura e che consigierei.
es el segundo que compro. muy bueno para regalar
Très bonne qualité 👍👍super bien emballée 👍👍vraiment très jolie montre seul bémol le bracelet en plastique trop minimaliste mais mis à part ça vraiment très très belle montre
très bien pour le prix
excellent
excelente calidad. muy recomendable. la entrega fue en menos de 7 días
me encantó, hermoso reloj, lo recomiendo 👌, llego en perfecto estado, muy bien empacado, muchas gracias al vendedor
Excelente calidad y presentación
Good
Hermosos y de excelente calidad
Watch looks okay overall and functions well. Please be aware that it is very thick at 15mm - it looks really bulky on my wrist. The finishing is okay for the price, but the surface of the watch case looks kind of cheap. The strap is nice.
nice pice homage of a Hamilton watch but way better value. fast shipping and came with out a incident.
excelente producto
Excelente, lo recomiendo
מצויין
preferiría un tono más cepillado y menos brillante de la caja, pero el reloj es una gran compra
Excelente pieza, envío muy rápido, se ve de muy buena calidad.
quiero otro reloj igual me gustó pero el que meandaron no funcionaba
Très satisfait des services du vendeur. Envoi rapide et réception satisfaisante. La montre est belle et tient bien l'heure (+1,5 seconde en quinze jours). Le seul souci est l'écartement de l'entrecorne supérieure. Ayant déjà un bracelet en métal noir de 20mm, j'avais choisi celle-ci, avec le bracelet en caoutchouc, afin d'y placer le mien. Ça ne se voit pas mais, sur la mienne, l'entrecorne est légèrement inférieure à 20mm (1/10 ou 2/10 mm en moins). Muito satisfeito com o atendimento do vendedor. Entrega rápida. O relógio é lindo e marca bem as horas (+1,5 segundo em duas semanas). O único problema que tenho é o espaçamento das hastes às 12 horas. Como já tenho uma pulseira de metal preta de 20 mm, escolhi a com a pulseira de borracha para acomodar a minha. O problema, e não é óbvio, é que o espaçamento das hastes do meu relógio é um pouco menor que 20 mm (1/10 ou 2/10 mm a menos). Apesar disso, o relógio merece o número máximo de estrelas.
Muy buen producto