SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Yo la pedí en talla M porque no quería que me quedara demasiado ajustada, y efectivamente me quedó muy bien, no es demasiado larga porque yo mido 1,53 y me quedo a la altura justa, es fresca, cómoda y bonita. Para ser talla M, no es grande y se ajusta bien a mi cuerpo. Pienso que ha sido una buena compra
Não compraria denovo mas da pra usar porém não se parece nada com Zara
mooi komt overeen met foto
No es la misma que en las fotos, el estampado no es exactamente ese, hay muchas fotos en los comentarios. Aún así es bonita y sienta genial. Tenía miedo de que el tejido clareara al estirarse pero no. La cinturilla lleva un elástico estrecho que aprieta y se marca un poco.
Conforme à la description. Excellent rapport qualité-prix. Je l'aime beaucoup. Joli motif. Bien meilleure que ce à quoi je m'attendais pour le prix. Elle taille un peu petit (le M est parfait pour moi alors que je fais normalement du S) et est très longue (elle atteint mes pieds alors que je l'ai mise à la taille et que je mesure 1m64 pour 60kg) L'intérieur est doublé (marron foncé).
Correspond parfaitement, je recommande !
not the same color AT ALL but it fits really good and it's still cute and stylish, it has a bit of stretch but not much so choose true to size
Magnifique
queda perfecta
Me ha gustado mucho, pero quizás tenga que pedir una talla más, suelo usar M pero queda demasiado justa de cintura
Bom
falda larga con forro, el color no es el mismo pero es bonita 160cm 65kg perfecto 👌
La experiencia de compra fue excelente. La prenda que recibí tiene una tela realmente agradable al tacto; es suave, ligera y de alta calidad, perfecta para llevar en cualquier ocasión sin que resulte incómoda. Me encantó cómo se ajusta al cuerdo, proporcionando una sensación de confort que se mantiene a lo largo del día. Además, los acabados son impecables, lo que demuestra el cuidado y la atención al detalle en su confección. Los colores y el material dan la impresión de que curarán mucho tiempo, incluso después de varios lavados.
Queda genial
magnifique !
the color is grey-er than in the image unfortunately. it doesn't have that brown-ish tone, it's more grey/black tones :-(. the fabric is stretchy though and the length is flattering
calidad precio bien
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Es bastante larga
muy bonita
Muy bonita y buen tejido
Ok
Cor diferente do enunciado
J’aime beaucoup