SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Buena calidad, la talla XL queda bien a talla L
La verdad estoy muy satisfecha por mi producto adquirido llego en muy buenas condiciones. Es de una calidad excelente desde la tela, hasta lo bien que vienen las medidas, definitivamente lo volvería a pedir, estoy muy contenta con mi compra. Lo recomiendo mucho, muy bonito, el color es realmente como lo indica en la foto
Really nice! Good support and hugs your body nicely. I like that it is not cropped but also not too long. Will most likely order in another color too.
잘맞아요 잘산거 같아요 저는 수영복처럼 입으려고 샀어요
Very good quality!
chula
Excelente !!! Soy M pero lo pedi en L y me quedó increíble . Muy rápido el envío . Gracias vendedor me encanta 🥰
75c. 작을까봐 걱정했는데 잘 맞아요. 가슴아래 길이가 여유있어서 크롭 좋아하시는 분들은 뭐 안 걸리고단독으로 입어도 되요.
me encantan estan muy suaves
Está hermoso pero no me quedó! La talla viene muy pequeña
La calidad de la tela es muy buena, pediré en más colores 😍
Perfecto, calidad superior !!
Excelente calidad
Súper lindo color y la calidad
Me encantó! Pedí talla Ch, me quedo perfecto, muy cómodo, la tela es de buena calidad y las copas no están exageradas. Recomendable!
Es muy favorecedor y no se mueve al realizar ejercicio, una talla más para mayor comodidad.. compraré en más colores !!
un poquito reducida, con una talla extra queda perfecta, la tela está preciosa🫶🏻
Muy buena tela, tiene copas que no se pueden quitar pero en general gran sostén, tallaje un poco chico
Me gusta mucho el corte de este top, pero me molesta que las esponjas no se puedan quitar.. Aún así, se ve lindo.
me gustó mucho la tela, el diseño y queda muy bien. puede usarse tanto para ejercicio como para algo casual
la tela es de muy buena calidad alto estiramiento y color igual a la imagen talla correcta
High quality, pleasant to the body. The size is accurate. I’m cup 36c and the L size fits me perfectly. My chest measurement is 90 cm waist 73. Definitely will buy again.
Excelente Calidad, me encanta el diseño, la talla es correcta. Llegó súper rápido
172에 64 에요 .상체에 더 살이 많은 편이고 살짝 쬐이면서 딱 맞아요~
me quedo un poco justo sugiero que pidan una talla más aún así buena calidad y se ve muy bonita