SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
hermoso y cómodos, los recomiendo y viene en su talla correcta como la pides
so far so good. Just hope it doesnt fall apart soon.
Шикарные ботиночки! Я очень довольна и рекомендую к покупке! Размер соответствует указанному. Качество очень хорошее. Удобные. Приятно сидят на ноге. Впечатления исключительно положительные ❤️🔥 доставка была быстрой. Товар к покупке рекомендую ❤️. Магазин рекомендую ❤️
J’en avais déjà commandé une paire, il y a 2 ans, très confortable et très pratique. La colle commençait juste à être visible à l’arrière Alors j’en ai racheté. J’adore ces chaussures ! ❤️
Buty super, bardzo wygodne. Na pewno zakupie kolejne w innym kolorze, bardzo lekkie, stopy nie bolą ❤️
buen material, superó mis expectativas precio calidad
Очень удобные тапочки. Заказываю во второй раз. Размерная сетка соответствует. Доставка быстрая.
Touch and hold a clip to pin it. Unpinned clips will be deleted after 1 hour.
Leuke en simpele schoenen, maatvoering komt prima overeen met de Europese. Na mijn bestelling is deze zending binnen enkele dagen thuis in goede orde ontvangen. Dank verkoper.
perfectas, comodisomas para estar por casa, me encantan, de hecho voy a pedir otras en otro color, no resbalan y sujetan el pie perfecto. No no lo esperaba porque tengo los pies muy delicados y todo me molesta. Perfectas
Very comfortable and with good quality
I love these shoes, light, simple and Functional shoes. I wanted a shoe to keep in the office for changing from my heals and also in my Car. this is great value for money! You have to watch the sizes well as they are different from the European Market sizes
Muy cómodas las zapatillas, tienen buena suela Contento con la compra
son las segundas que compro muy cómodas buen precio envío rápido.
perfectos para andar por casa, son cómodos, ya son varias las veces que las compré
bonjour bien reçu merci beaucoup 🥰
Buty są super lekkie i wygodne .Bardzo mi się podobają. Mam nadzieję, że będą też trwałe.
excellent, me sert toute la journée en toutes circonstances
פעם שלישית שקונה תודה רבה למוכר נעל מעולה
За эту низкую цену, супер. На тонкую ногу отлично. Я ношу 39, и они как раз.
Супер!!! Ношу 36 размер, взяла 37. Оооочень хорошие и удобные. Пришло за неделю. Спасибо!
Arrived in good condition. Durable. Portable and nice fit
Удобные. Быстрая доставка.
Хороший тапки, легки, качественно сделанные. Размер соответствует, но если у вас полноватая нога , и для носка нужно брать на замер больше или снять стельку что носить с носком. Рекомендую!!! Буду заказывать ещё такие так как за ними легко ухаживать, кинул в стиральную машинку и чистые!!! Даже просто под краном помыл и порядок!
Llegaron bastante rápido, bien empacados y sin imperfecciones. Corresponden con la talla solicitada. No es la primera vez que los compro. 100% recomendados