Shipping
We offer international shipping to many countries and regions worldwide. Delivery time depends on the shipping option you choose at checkout. The estimated delivery window is 7–45 business days (excluding processing time).
How do you ship packages?
Orders are shipped using trusted carriers based on your destination, the product’s size/weight, and the fulfillment warehouse. Carrier options may include ePacket, EMS, USPS, and other comparable services.
Do you ship worldwide?
We ship to many destinations worldwide. In rare cases, we may be unable to deliver to certain locations due to carrier restrictions or local regulations. If shipping is not available for your address, we will contact you as soon as possible.
What about customs, duties, and taxes?
Customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer and are determined by your country’s customs authority. By placing an order, you acknowledge that your shipment may be subject to such charges upon arrival.
How long does shipping take?
Shipping time varies by destination and the shipping option selected at checkout. Estimated delivery is 7–45 business days (not including processing time).
*Processing time is typically 1–3 business days. Delivery may be affected by customs clearance, carrier delays, holidays, and peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with your tracking details. If you haven’t received tracking information within 5 business days of shipment, please contact us.
My tracking says “no information available at the moment”.
Tracking updates can take 2–5 business days to appear, depending on the carrier. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact us and we’ll help.
Will my items be sent in one package?
For logistical reasons, items from the same order may sometimes be shipped in separate packages (for example, if they are fulfilled from different warehouses). If this happens, you may receive multiple tracking numbers.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible (ideally within 12 hours). Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. You can request a refund or reshipment if:
- You did not receive the product within the maximum estimated delivery window of 45 business days (excluding processing time).
- You received the wrong item.
- You do not want the product you’ve received — you may request a refund, but you must return the item at your expense and the item must be unused (where a return is required/available).
We do not issue refunds if:
- Your order did not arrive due to factors within your control (for example, providing an incorrect shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (for example, customs clearance delays, carrier disruptions, or natural disasters).
- Other exceptional circumstances outside the control of https://wassally.store or our logistics partners.
*You can submit refund requests within 15 days after the maximum estimated delivery window (45 business days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (timing may vary by payment provider).
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
soft cute fast shipping
Siempre los compro. Ya llevo 2 inviernos con ellos y los amo. No se desgastan tan fácilmente. La tela de fuera es sintética pero no me molesta.
Buen producto para el precio que tiene. Se ajusta a la descripción. Suficiente para el uso que le damos en casa. Talla pequeño y acerté al coger más grande.
This is more of a sweatpants than leggings. I normally wear a medium for adults but I ordered XL and it fits perfectly. They’re perfect for the cold weather.
C’est le deuxième que j’achète. En plus grand. Il est très agréable et confortable à porter.
все отлично,но все же нужно на размер больше для тех кто не хочет чтоб было в облипку
très bien
super quality but sad cause size is not right says med but they are really small
Good goods, and fast delivery.
Very good quality and warm. Perfect for winter. I wish the size would have been bigger. I will definitely buy a bigger size. I like it and I recommend this trouser for cold weather.
Es como en la foto y salvo algunos detalles está bien.
me gustó mucho, suave y calentito
Son muy abrigadores siempre los pido para estos tiempos de frío, recomendado
El pantalón en si está bien. La tela no es elástica, es plástico, parecido a la de un chaquetón para la lluvia. Por dentro está forrado pero me lo esperaba más forrado, da calor. Pero ya digo, la tela no es elástica, por lo que al sentarse hay que recoger un poco el pantalón para no romper las costuras . La talla me queda bien. Es una XL y yo tengo talla europea 38-40
I have several others in different colors. they fit fine and are super warm. I have circulation problems and these are perfect. I'm very happy thank you.
buena calidade pero atencion mi hija es s yo soy m e copre una m me quedo pequenha bien a mi hija pero lo demas es exelente callenrita
me gustan mucho porque son abrigadores y la calidad no esta mal
étant contente de mon premier achat en coloris rose je l'ai commandé en noir hâte de le porter
少し小さめなので自分のサイズより2つ上で注文されるといいです。商品はあたたかくデザインも素敵です
I’m so happy of this order, I have ordered two for my sister and I, like it lots
smaller much smaller than the size but very cosy. o usually wear an M and ordered a XL plotting to wear on top of the others. they are stretchy as is like my usual M ... and they are supposed to be an XL. luckily they fit me on my bare skin without anything. very cosy and soft.
Llegaron muy rápido, me quedan perfectos, tengo todos los colores, son calentitos. Recomiendo comprar.
Produkt zgodny z opisem. Polecam sprzedawcę.
Fit well
Bardzo fajne spodnie, tak fajne,że kupiłam drugie innego koloru. Polecam