SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
LOVE THEM!! I ordered a size under me which made them shorter (which is what I wanted) and I'm not disappointed!! They're so soft plus the pattern on the sides is perfect. Definitely recommend these!
Very short but nice material, feels good on the skin.
짧아요 엄청 짧음 잘못하다 궁둥이 다 드러남 알리 특유의 수영복 재질이고... 그냥 진짜 딱 가격값 짧아요 엄청 짧음 잘못하다 궁둥이 다 드러남 알리 특유의 수영복 재질이고... 그냥 진짜 딱 가격값
На мої параметри талія 67 і бедра 91 сіли ідеально, прям от якраз. короткі, але все, що треба закрили, тканина приємна, якість гарна
오 야해여..짧구 궁디 다보임 남친 앞에서 입으께여
굿
편해요. 집에서 입기 좋을 듯. 세탁 후 변형이 없으면 좋겠네요.
very comfy and they fit well. It has good stretch if needed too.
muy buen kit de inicio como femboy, cómodo y bastante suaves (≧▽≦)
Fits greatly, arrived very fast and is very cheap and high quality
Great pair of shorts! Was looking for some to replace an old and beloved pair and these were the closest match. Made of cotton unlike a lot of the other listings that seem to be made of more of a running shorts material, which I was looking for!
168/52에 L 구매 / 교복 속바지 재질에 스판이 좀 덜 들어간 느낌? 실내용으론 ㄱㅊ은데 외출은 힘듦
지금까지 산 돌고래바지중에서 핏이 제일 무난함 굳
tosi mukavat ja pehmeet, mahtuu täydellisesti 😚
cool product, fits for most sizes, unsure about the quality or how long will shorts stay the same before tearing but for now it's okay
Fits perfectly on me. Make sure you measure yourself before buying it.
Cute Got the S size, it fits tightly
쫀쫀하고 촉감도 좋아요ㅎ
very comfy!! good material too :)
Minha irmã curtiu muito esse, recomendo:)
좋아여 배송이 빠릅니다 써보고 재구매 하겠습니다 번창하세요 ㅎ 좋아여 배송이 빠릅니다 써보고 재구매 하겠습니다 번창하세요 ㅎ 좋아여 배송이 빠릅니다 써보고 재구매 하겠습니다 번창하세요 ㅎ
잘맞음 라지사이즈가평균인듯 좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿좋아요굿굿굿굿굿굿굿굿
great soft and flexible!
저렴하고 옷감이 좋아요 디자인 예쁘네요
생긱보다 딱 맞고 딱 붙어요! 그런 느낌을 원했어서 저는 만족했어요ㅎ ㅎ 밖에선 절~~~대 못 입을 거 같지만 저는 잠옷으로 입으려고 산 거라 상관 없었어요. 원단이나 전체적인 퀄리티는 싼 원단 느낌이 강하고 싸게 주고 산 느낌이 강해요!! 하지만 엄~~~청 편해요. 많이 짧고요! 입은 듯 안 입은 듯 가벼워서 저는 만족해요. 그리고 엄~~~청 잘 늘어나요!! 외출복으로는 추천 드리지는 못하겠고 잠옷으로 입는 거라면 추천 드려요ㅎ ㅎ