SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Мені дуже подобається вона
una prenda muy Suave y cómoda ahorita con el comienzo del calor perfecta
두께가 있어서 탄탄해요. 소매는 여유가 많고 몸통은 타이트해서 크롭으로 예뻐요. 이 디자인으로 후드 없는게 있으면 좋겠네요
소재가 부드럽고 두껍지 않아 간절기에 입기 좋습니다~화이트는 약간의 미색끼가 있지만 괜찮은 것 같습니다 길이가 약간만 더 길었으면 하는 아쉬움이 있습니다
Fits nicely and arms are a good length. Size M fits like a small.
This yoga top looks super comfy and stylish! I love the color you picked out for it. It seems like it would be perfect for a good stretch session. I can totally see myself wearing this to my next class. Where did you find such a great piece?
hermosa la tela es elástica muy buena
nzbsndksndksbdjzvshsksnslsoownwnwmmssmmsmwkenebebjwnwkwnwnwnsnsnwkkewbwnwkwkkwkwkwkwkwkkwlwlwlwlwllwlwkwnwnwkkwnwnwnwkwnenkenekekekkenekek
Shipped quickly and love it thanks, would purchase again.
Very good quality and has lots of stretch. The color is true to picture
perfect
Супер кофта!!! Отличнейшее качество!!! Всё как заявлено у продавца!!! Позже выложу реальные фото!!!
Coat is ok. Not the most flattering but looks fine. Just like the seller images.
Good quality. Looks neat and very stretchy, good for exercise.
Shipped quickly and packaged well thanks so much again
ちょっと大き目が好きで、ふだんＬサイズで、購入したのがXLで好みのサイズでした。形も凄いキレイで、高く見えます！大成功でした。ロゴはありません
Отличная кофта, сшита аккуратно. Взяла размер s на такие параметры: рост 161см, от 61см, ог 80см, плечи 40см. Подошло все идеально, рукава в самый раз. На последней фотке настоящий оттенок видно примерно
Bellísima queda genial me fascinó y me la ha chuleado mucho buena calidad
очень понравилась кофта. думала будет тонкая но нет. ткань как в лосиных. взяла все цвета кроме жёлтого. я украинский м взяла размер л что бы сидела свободно, очень красиво сидит. грудь 80а, талия 64. в талии сидит свободно но очень красиво делает силует. рекомендую!
очень понравилась кофта. думала будет тонкая но нет. ткань как в лосиных. взяла все цвета кроме жёлтого. я украинский м взяла размер л что бы сидела свободно, очень красиво сидит. грудь 80а, талия 64. в талии сидит свободно но очень красиво делает силует. рекомендую!
Everything matches the description. The material is soft and stretchy, offers good support, and fits nicely. Fast delivery. The store offers genuinely high-quality items — you can tell from the workmanship, everything feels well-made. Highly recommend.
la calidad y la medida es muy buena! recomendado! 10/10
Добрый день. Заказываю уже не первый раз в этом магазине. Качество хорошее. Приходит укрпоштой за две недели. Магазин рекомендую
아주 좋은 원단이고 색상은 흰색이 아닌 베이지입니다. 여유핏입니다.
빠른배송 저렴한가격 좋아요 좋아요 ㅎㅎ 네 빠른배송 저렴한가격 좋아요 좋아요