SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Does look like the picture but for me it did not have any lifting at all
Muy buen producto me gustó mucho, lo volvería a comprar
Un whiskacho, y una doncella me llama, quiere que la pase a recoger Y que le deje, en su tanga, mi aromita de L'Immensité Es que le mama mi cubana, me jala a la cama Pego el chicle, dándole vuelta a La Manzana Estilo fino como Al Capone, mafiosón con la ganga Me rolo por Chicago, Nueva York La people bien activada, lavada, rosada Portofino italiano, Bugatti Chiron de Jacob & Co En el Rari, escuchando un corridón, a mi musa ya le pegué tres palos Y como los jeques, encapuchados, fiesta, carros en Mónaco En el Vaticano, un pinche blunt, bien locos y ondeados
Excelente compra lo recomiendo ampliamente
Excelente compra lo recomiendo ampliamente
Me gustan mucho y me lucen bien
Me gustó mucho, lo volvería a comprar, es de muy buena calidad
Cute
Me gustó mucho lo recomiendo, pidan una talla menos
Me gustó mucho lo recomiendo, pidan una talla menos
Ame este pantalón es de mis favoritos además de que horma hermoso
se tardó mucho más de lo previsto, mi posada ya pasó y ni lo puse usar
Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta Está hermoso me encanta
Está hermoso me encantó Está hermoso me encantó Está hermoso me encantó Está hermoso me encantó Está hermoso me encantó Está hermoso me encantó
Es precioso! Calidad increíble no duden en comprarlo es una tela increíble amolda increíble totalmente lo compraré en más colores
igual ala foto excelente calidad solo si eres mediada agarra una s 😉 y así sucesivamente
Está bello bello Está bello bello Está bello bello Está bello bello Está bello bello Está bello bello
Buena calidad, la talla viene exacta...sin problemas
Me encantó muy bonita tela
Me llegó súper antes de lo esperado, decía que para el 29 y llego el 24. La tela estira bastante bien pidan una talla menos o hasta dos ya depende de su cuerpo. No comprime tanto solo amolda pero queda bien, no es tal cual una faja pero es un leggin de buena calidad, un detalle solamente que las ruedas que van en las pompas a mi no me parecen del tamaño correcto ya que al ponérmelo quedan como muy arriba o sea no cubren bien en la totalidad el glúteo. Pero sin duda es un buen producto
Muy lindo pero viene grande para la talla que es la talla s es talla m y del tiro vienen alto pero para el precio esta bien solo pide una talla mas chica de la que eres para que te quede bien
Hermoso me encantó , es divino se ajusta bien al cuerpo , trae en la parte de arriba faja y se ve bien no se nota 💖💖💖💖💖💖
Está hermosa pidan una talla menos Está hermosa pidan una talla menos Está hermosa pidan una talla menos Está hermosa pidan una talla menos Está hermosa pidan una talla menos
excelente calidad, talla exacta pide tu talla normal
Basntante lindo solo que siento que si se transparenta el calzón jaja y se ve las ruedas. Puse una foto para que entiendan de qué hablo. 🥹 fuera de ello hermoso. Llego súper rápido me encantó. Porque es la segunda vez que compro. Solo que la vez pasada fue en color negro.