SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
No llegó pero me regresaron el dinero
Me encantó, la tela está increíble y los colores igual
queda preciosa, nada más la talla viene reducida (mucho) soy s/m normalmente y la L fue la que mejor me quedó, te recomiendo pedir una talla más a la tuya, la calidad es perfecta y se amolda el cuerpo 1000/10!
JAKAKAKAKKAKAKAKALALAL
fits perfectly but very llightweight
Me encanto la calidad de la chamarrita, es como de tipo yoga la verdad yo si la volvería a comprar, la talla si es la correspondiente, muy buen articulo
Great material! I received lots of compliments!!! lol!
Es muy cómoda y marca la silueta, el detalle que se hizo de bolas en las axilas
Está preciosa!! La tel es superrr suave. La pedí en L por miedo a lo de las tallas pequeñas y me quedó un poco grande jaja en la próxima pediré M si volveré a comprar.
Looks really good and the quality is decent.
esta increíble, me la voy a comprar en todos los colores
trop beaux il sert beaucoup par contre mais il est trop confortable et structure bien le corps
Good quality, order a size up
Very very nice
Muy bonito
Material de boa qualidade
좋아요 조금 타이트하지만 질은 괜찮아요
Viene un poco reducida, yo soy talla S y pedi M y me quedo perfecto. La licra es super suave y se siente muy resistente
Peça perfeita para quem gosta de treinar, leve bonita e slim, tecido de qualidade
Vou comprar mão
Bonita, si les recomiendo pedir 1 o 2 tallas por arriba porque viene muy justa.
הגיע דיר תודה רבה
mega fajne super wygodne zjzijajxjxjzjzjzjzjzjzjxjzjjzjzjzjz
Compre otra en negro y me encanto. pidan 1 talla más.
Muy bonito, pedí talla L pedí dos tallas de la que pido habitualmente y calza justo. Tela tipo traje de baño, cómoda y fresquita.