SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
haven't tried them on yet ,but I like the way they look and feel on my skin ,
chegou na data prevista, bem embalado, entregador bem simpático e atencioso, só esperava que o tecido fosse mais grosso, mas pelo valor está bom
Love them great fit and good material. And the sewing on the material was great no imperfections.
Boa compra. Ótimo custo benefício. Tamanho conforme anúncio. Tecido leve e bom caimento.
muy contenta con el servicio y su repartidor me encantó lo que pedí
Material is quite thin. Beautiful shorts
Igual ala foto muy lindo
llegó en buen tiempo
no es la talla
10//10
La bonne taille; le même couleur que apparaît sur la commande et arrivé aux temp prévu. ; seulement l'emsamble short blanc que taille petit.
es muy bonito tal como se describe en la publicación a mi esposa le gusta solo que vino muy chico le quedó muy ajustado necesitará bajar un poco de peso.
artículo recibido Ok gracias un saludo
muy bonito !
Recibí el producto en tiempo y en excelentes condiciones. El producto es como en las fotos, lo recomiendo.
very cute.
me encanto, la tela es muy suave y fresca, también estira Pero muy poco es fiel a la talla yo pedí S y me quedo perfecto, cada cuerpo es diferente, así que asegúrate bien de tu talla, no recomiendo pedir una talla más ya q si quedaría grande porque en si es ancho.
muy lindo a mi mujer le gustó, lo único malo es que la tela es muy fina
just like the picture only thing is for it to be a small it's a lil big over all I like it
got only the squirt. picture show full wearing
Muy bonito es de tela que no estira por si quieren saber pero el artículo está muy bonito si se los recomiendo
muy bonito se ajusta bien
Très beau short taille bien mais très transparent
es lindo la tela es medio licrada, lo pedí talla doble XL y yo normalmente soy L , entonces tener eso pendiente. llegó antes de lo previsto
no es el mismo diseño de la foto, la tela es agradable, pero los botones son pequeños y la cinta de amarre es más delgada de lo que se ve.. quedó algo grande porque las medidas no son acordes.. se enviara a acomodar.. creo que la seriedad del vendedor se nota por la calidad de tela en el producto. lo demás son errores de compra. gracias por el producto.