SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Note: It is a Asia Size. Please select the size according to the size chart before buying. If you have any questions, please contact us, I will actively answer for you.
Chaleco de invierno, no de entretiempo. Buenos acabados forro polar interior. Parece impermeable. Ojo !!que talla muy pequeño. Tiene sus propios bolsillos delante y los tres traseros.
Good quality and fits perfect. I am 5’6 and weigh 163lb and purchased a Asia XL
Super chaud je recommande j’achèterai une autre bientôt
Не первая вещь этого бренда, качество стабильно отличное. Что касается размера, да, взял на один размер больше чем джерси этого же бренда.
Testato sotto la pioggia:gilet fantastico,ben fatto,sottile ma caldo allo stesso tempo ed idrorepellente. Ykywbike consigliato al 100%. taglia S:alto 176 cm x 66 kg, aderente ed ottima vestibilità con al collo tessuto leggermente felpato e sui fianchi.
producto de gran calidad
У меня 52, 95 кг. С размером не угадал. Буду брать больше. По качеству норм.
Todo perfecto. Tuve que cambiar por equivocación de talla y en todo momento el vendedor fue amable y atento. Muchas gracias
for summer i order asia M shirts. based on reviews i ordered this vest in asia xl and it was good decision, so be carefull with sizing. other than that superb!
gran producto y buena atención al cliente
chaleco perfecto para largas salidas en invierno
chaleco perfecto para salidas en invierno, calidad top
Gillet di ottima qualità, a differenza della maglia invernale a parità di taglia questo risulta più stretto . 172 cm 73 kg spalle e petto grandi risulta precisa la taglia XL asiatica e L europea . Potendolo provare avrei sicuramente preso una taglia in più
qualità molto buona. probabilmente avrei dovuto prendere una taglia in più. sono 177cm peso 74kg. ho ordinato una taglia L europea
на рост 1.78 вес 63, на флисовую джерси, размер L asia впритык, хотелось бы xl. теплый красивый жилет
Bello, taglia corretta EU-L (178 cm x 72kg), leggero ma tiene caldo, lo uso sopra alla giacca da bici con 4/5⁰.
Bon produit je recommande pour des sorties tempérées
De apariencia perfecta ahora hay que probar si aísla bien el pecho
Qualitativ sehr gut. Sehr eng anliegend.
Buena calidad, talla correcta para 185cm y 88kg
Perfecto talla S para 1,78 65kg,bueno para invierno.con maillot de invierno a 8-12 grados top
Excepcional chaleco Es el segundo que compro para tener diferentes colores. Muy contento. El tallaje perfecto. Tienda recomendable.
Dos decadas largar dando pedales, espectacular el chaleco, ya pueden espabilar en Europa
Muy contento con la calidad, he comprado otro para un familiar.
재풍이 고급브랜드외비견해도 손샙이 없다