SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Note: It is a Asia Size. Please select the size according to the size chart before buying. If you have any questions, please contact us, I will actively answer for you.
Muy bien terminado, para tiempo de invierno muy calentito.
Очень Крутая жилетка , хотя по груди мне немного узковата, но у меня 75кг вес, а грудь в обьеме 110, брал ХЛ по азии.
giacca antivento, molto bella, fatta bene nelle cuciture e cerniera. ha il paio davanti e solo antivento dietro, perfetta per le stagioni invernali e primavera. sono alto 180 cm e peso 65 kg , taglia M perfetta
Szybka wysyłka,dobra jakość,rozmiar dobry na kogoś maks 165 cm.
Стильная жилетка с флисом спереди
Muy contento con el. Hoy mismo he comprado otro para mi padre 😅
1'75 y 65 kg talla (M asiática) (S europa) a mi me queda ajustado y perfecto
Great communication with seller, good product, 10/10, reccomended
ok.
ajusta perfectamente sin apretar , para 177 cm y 70 kg perfecto talla l asiática , no cuelga por la parte de los bolsillos traseros como las marcas europeas , lo que es un punto a favor de esta marca , se percibe de calidad y bien hecha , veremos con el uso ...
Maravilloso y queda genial 1,65 y 57 kilos la S
ok
Me ha sorprendido la calidad y diseño del chaleco. El ajuste perfecto. Recomendable para tiempo frío ya que hace de cortavientos y apenas transpira. Muy buena prenda.
kamizelka ok xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
conforme à mon attente. attention taille petit...
Top top top. Warm and good quality. Would buy again!
gilet perfetto, proprio quello che cercavo ed addirittura meglio di come me lo aspettavo, la qualità è ottima. 180 cm per 78 kg ho preso una taglia xl Asia che corrisponde ad una L europea e ma va perfetto. consigliato a chi cerca un gilet da abbinare ad una maglia invernale.
Amazing - XL perfect fit at 6”3 87kg and quality is unreal. Super warm and good materials
Pasuje idealnie na 190 cm, 90 kg. Podwójny suwak robi dobrą robotę w regulowaniu temperatury.
EU L сел отлично на 180/76 на теплую джерси Качество хорошее, цвет приятный
Top !
색상 이쁘고 디자인 이쁘고 마음에 들어요 실패 없네요 자주입을 것 같아요 좋아요 사이즈 잘 맞아요