SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Note: It is a Asia Size. Please select the size according to the size chart before buying. If you have any questions, please contact us, I will actively answer for you.
Исключительно качество, на мои пропорции размер сел идеально. Вся продукция бренда вызывать только положительные эмоции и комфорт от использования.
Muy buena calidad: ventilado en la espalda, con bolsillos traseros y uno pequeño con cremallera delante, y con forro en la parte delantera. Si no se lleva ropa excesiva talla L para 1,83 y 77 kgs es perfecto, quedando bastante ajustado
Жилет супер! Продавец очень внимательный и клиентоориетированный ❤️
Gilet de très bonne qualité je recommande
Il migliore compromesso tra legerezza e protezione dal freddo. Ottimo abbinato ad indumento termico.
184cm and 82kg and fit good! amazing quality brand
جودة المنتج ممتازة جدة انصح بالتعامل مع صاحب المتجر
i am 184 cm and weigh 77 kg, i wear eu large and the vest is a slim fit 👍 the vest is made of good materials with thick fabric on the front, it is very good cooling in the headwind, the zipper is of good quality and there is a small pocket for payment cards, a really good vest in the transition period can be recommended 👍
Il migliore smanicato termico mai provato. Ottima qualità dei tessuti e della manifattura. Eccellente abbinamento con maglie invernali.
La verdad que me sorprendió mucho el chaleco cumple con su cometido y se ajusta a la descripción
buon materiale, ottime rifiniture e curato nei dettagli. Consiglio di prendere una taglia più grande
espectacular, que vayan copiando en europa
a really good vest 🦺 good quality well made good in transition period thick fabric on the front good zipper and pocket for payment cards with zipper can be recommended
it is really warm vest, good quality
Materiali buoni, descrizione corretta delle taglie.
пушка-бомба, на 180 и 73 размер L евро идеальный) животика нет 😁
Переживал за размер, продавец всё обьяснил, и положил небольшой подарок, дошло раньше заявленного срока, качество 🔥
Всё соответствует. Продавцу - спасибо.
Fühlt sich angenehm an und sitzt sehr gut
Perfecto. Calentito
parfait merci
좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~좋아요~
я 90/185 размер 2XL застегнулся, в подмышках плотно. флис приятный и вообще качесьвенно выглядит. осталось проверить в действии
качество товара хорошее. маломерит на два размерв. на рост 174 вес 70 кг. по груди 100 подошёл размер XL (азиатский)
Хорошее качество, теплая. По размеру немного тесновато, XL на вес 75 и рост 178, нужно брать на размер больше.