SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good windbreaker, useful for layering and can easily tuck into back pockets. 170cm, 68kg. L fits well
All okey
swietna lekka i chroni od wiatru elastyczna lamowka dookola otworow na ramiona pomaga w ubraniu podczas jazdy
it's good but I got a wrong color
180cm/69kg, Size L fits just right. Next time I buy. I'll probably go for size XL in a relaxed fit.
Parfait
軽量で適度な防風性、保温性、通気性があり体温調節に便利😊
materiał przyjemny, dobrze leży, rozmiar Asia L EU M dobrze pasuje na mnie 190cm 78kg
超軽くて最高!172センチ56キロでEU XSサイズピッタリです。
never received a due to delivery issue with delivery company
Talla grande. Recomiendo una talla menos
173cm/75kg M사이즈 아주 적당히 맞음 2만원대 가격에 이정도 품질이면 아주 좋고 등뒤에 포켓도 있어서 유용하게 사용하고 있음 (포켓있는 질렛 흔치 않음) 다만 지퍼가 좀 싸구려인건지 불량인건지 체결이 잘 안되어 입을때마다 고생읗 좀 하는편 그것외엔 만족함
Polecam !
동사 S사이즈 빕과 져지입음. 일부러 M샀는데 딱맞음. 스판끼도 있어서 적당히 늘어남
Sehr gute Weste für den Preis! Sitzt perfekt, leicht und winddicht. Ideal fürs Radfahren im Frühling und Herbst. Qualität übertrifft meine Erwartungen, würde wieder kaufen!
Fits nicely, little pocket to pack it very small. Windproof is also very good, nice to use on the windy days
깔끔하고 괜찮아요. 다만 옷감이 조금 얇아요...........................
Muito bom
제품 좋습니다 제품 좋습니다 제품 좋습니다 제품 좋습니다 제품 좋습니다 제품 좋습니다 제품 좋습니다
plutôt bon produit mise à part la fermeture éclair double qui nxest pas facile à emboîter et déboîter.
Very nice gilet. Pockets are in a good position, it’s lightweight, 2-way zipper makes it the best!
ottimo prodotto molto leggero e piacevole al tatto
Très agréable et taille bien pour 1,75 et 82 kgs et 104cms tout de poitrine en taille Asia XL (EU L). Les poches sont pratiques. Ça coupe bien du vent sans tenir trop chaud.
적당함 좋음 적당함 좋음 적당함 좋음 적당함 좋음 적당함 좋음 적당함 좋음 적당함 좋음 적당함 좋음
Perfetto