SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Für mich war Asia L eine Nummer zu klein bei einer Größe von 174cm und 75kg. Habe die Weste jetzt eine Nummer größer. Hält warm und fühlte sich sehr Wertig an. Ich würde diese wieder kaufen.
j ai peut être pris un peu serré mais très utile et protége bien contre le vent et tient un minimum chaud sans trop abuser non plus
Guter Stoff, sauber verarbeitet. Habe gleich noch mehr bestellt.
All okey
iam 186cm and 85 kg, bought EU XL and if I was in a store probably would try a bigger size. for my shape of body fits almost too tightly, which could be a bit less comfy. the materials are amazing. warm and good to touch.
Рост 193 см, вес 97 кг.Хорошо
Top quality!!! 179cm 86 kg XXL fit well
Tolle Qualität! Größe EU XL entspricht dem Deutschen L. Ich kann die Weste nur weiterempfehlen.
De locos. Bueno, bonito y barato
el material y la firma del chaleco esta muy bien desafortunafamente la talla no me quedo pese que compre L de usa y viene muy reducido lo devolveré pero volveré a comprar mas grande
Marca de la que he comprado ya varias prendas, siendo todas de gran calidad. 100% recomendable! Seguro que repetiré.
Good product, recommend it. I am 185 cm tall and weight 83 kg, size XL is snug. If you like bit more loose fit, choose xxl size.
Claro, aquí tienes una breve y positiva: “Buena experiencia de compra. El producto llegó en el plazo indicado y cumple con lo descrito. Todo correcto, volvería a comprar sin problema.”
Nach Erhalt der Weste ist mir leider aufgefallen, dass der Reißverschluss defekt ist. Es wurde direkt eine neue Weste gesendet und ersetzt. Diese funktioniert einwandfrei. Qualität ist äußerst gut und der Kundenservice ist sehr nett. Bin 189cm Groß und habe EU XL
Tiene muy buena pinta. Se ve calentito por dentro, no he llegado a usarlo ya que pedí devolución y compre otro con una talla más, porque me quedaba muy ajustado, midiendo 1,80 y pesando 82kg.
좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다 좋습니다
Die Weste ist einwandfrei verarbeitet. Ich bin von der Qualität, besonders fur den Preis, sehr positiv überrascht. Ich bin 183cm groß und wiege 78kg, normal passt mir Größe M, ich habe die Weste zwei Nummern größer, in XL bestellt und sie passt perfekt! Also meine Empfehlung, zwei Nummern größer bestellen.
Great! Fits Well for 186 cm, 72 kg.
Para 1,81m y 83kg, talla XL Europea me queda perfecta. Muy buena calidad.
Sehr gute Weste. Bin 185cm groß und 95kg schwer. Eine Nummer größer wäre besser gewesen aber auch so wirklich gut
Very good gilet worth the money just size up 1-2 times
Nice gilet, keeps you warm enough in temperature around 10/15 degrees. I’m 173 cm/ 60 kg and it’s fits pretty nicely
Van prima kwaliteit en een eerlijke prijs!
180cm 91kg xxl 잘 맞습니다. 핏 좋구요~ 원단 좋아요 엉덩이패드는 평균입니다. 가격대비 훌륭하다 생각해요~ 잘 입을게요~
Me quedó a la perfección la 2XL siento una persona tan Robusta. Peso 88 y mido 170, muy buena prenda la verdad