SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
рост 186. вес 82. жилет подошёл идеально.
Se ve de buena calidad, me quedó muy pequeño pero el vendedor me dio una solución, sugiero comprarse una talla más de lo habitual!
👍
Подошло хорошо как и должно быть в облипку. Брал на рост 172 / вес 72 кг Размер Asia XL(EU L) На фото примерил сразу как зашел домой не в вело вещах.
отличное качетсво, в деле пока не опробовал, на рос 180 и вес 81 заказал XXL село идеально.
Muito bem acabado, aquece bem em dias frios.
super bueno, llegó rápido y el cortavientos es de excelente calidad todos los productos Ykywbike se pueden comprar con los ojos cerrados | super cool, it arrived quick, windbrake it's a high quality all you can make blind buying with all Ykywbike products
Great seller, delivery ok, Exactly as described. Highly recommended !! A+++
Es la segunda que compro la anterior la devolví por ser demasiado pequeña. La talla XL corresponde a mis medidas 165cms 61,5kgs
YKYW are Quality products...note the capital Q. Perfect for winter. Glad I chose the EU XL to fit my winter fat!
182 cm 80 kg comprei o M BR. perfeito
Tal como la descripción. Tal vez tenga que señalar que la talla es más justa de lo que esperaba a pesar de mis medidas, talla M (eu) para 165cms 61.5kgs
Не тянется, поэтому при сомнениях лучше заказать на размер больше, мне мой плотноват оказался, но не критично.
No he podido acertar con la talla en esta marca. El chaleco es espectacular. Pedí una talla M (Asia) porque en un pedido anterior pedí una L (Asia) y me había quedado muy grande. No voy a poder usar el chaleco, me quedó muy pequeño
Na 176 cm i 68 kg pasuje idealnie. dobre kieszonki, wszystko ładnie trzymają. Kieszonka na zamek z przodu spoko - klucze, dokumenty lepiej zabezpieczone przed błotem i wodą niż z tyłu
As always, good quality from YKYW! Fitment is good, tight, which is actually good for road cycling. Not recommended for MTB, however if you wanna use it for MTB or other activities, I recommend up sizing.
perfeito para o inverno no Rio de janeiro
여기 자전거 의류는 항상 어느 정도 기본을 하는거 같습니다. 초가을, 초봄에 저지 위에 입기 좋습니다.
183 cm, 94 kg. EU L is very tight, too small for comfort. Quality is perfect.
Quite a good bit of kit. Nice fleece lined front is pretty warm and the reflective detail on the back is also good. 191cm, 82kg and size XL/ euro L is the perfect size. Length front and back is good, and pockets easy to access.
Size up one. First just as tight as their jersey’s.
es hermoso de excelente calidad lo voy a pedir en todos los colores
O colete é muito bom! Ajuste perfeito, recomendo. Ótimo vendedor também! Obrigado
Bueno, Bonito y Barato. Llegó antes de lo esperado. El cierre es YKK.
Максимально рекомендую. Удобная и теплая жилетка для холодного времени. Да, не самая компактная, но в ней реально хорошо. Одна из лучших покупок. Юки молодцы.