SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ótimo colete, já comprei outros iguais por ser de ótima qualidade
Colete muito bom. Ajuste perfeito ao corpo, medidas são conforme tabela fornecida. Tenho 1,89 m 82 kg. Peito 100 cm de circunferência O tamanho L ficou perfeito, bem justo ao corpo como eu gosto
Llego con bastante retraso, poco más de 3 meses, pero fue algo atípico. El material y color son tal cual a la foto.
Honestly very surprised by how good the quality is.
хорошая жилет просьба к производителю сделайте больше размер
Отличная желетка, достаточно теплая, 172, 95 кг, EU 3XL в притых, но носить можно
Very good quality. Sizing guide is accurate. I am a US M, so the Small size was perfect. Will but another one.
Все отлично подошло по размеру. Рост 175 вес 76 кг
사이즈 크게 사야됨요
Perfecto, muy buena calidad.
Excelente producto! 100% recomendado
Muy buena calidad del producto. Cierres YKK costuras que parecen buenas. Me quedo justo. Mido 1.76 peso 80kg
good quality runs smaller than I thought.
All good, great brand
일부러 타이트 하게 시켰는데 한치수 크게 사도 될거같긴 하네요. 177에 80키로 입니다ㅎ 좀 타이트 하긴 합니다만 입을만 할거 같습니다. 양털이라 초겨울이나 봄에 입으면 더 좋구요
Size XL EURO is good (1.85 and 80kg). Good quality.
Vest is perfect, but just too small (185, 93)
Fits very tightly, but not uncomfortable. It keeps you warm on cooler days. I wore it in 3 °C and it was fine
рост 186, вес 83 обхват груди 107, талия 100 сел отлично, но в талии)) прям впритык EU: XL есть карман на груди и три классических сзади куртка этой же фирмы, того же размера, сидит свободнее
отличная кофта! из минусов это размер. нужно брать на один больше своего. я не угадал и взял конкретно свой m по аналогии с другими товарами , но он оказался маловат, а так, качество отличное !
Однозначно рекомендую, село идеально рост 186 вес 80кг.
доволен ! взял размер как на джерси, сидит плотно, если хотите чуть посвободнее берите на размер больше.
Talla más bien justo pedí una XL europea y eh tenido que devolverlo para pedir una 2XL. Lo que pude probar y ver se ven buenas calidades y acabados para el precio que tiene.
gran calidad
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