SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Las gafas estaban perfectas, pero se me veian pequeñas y las tuve que devolver.
received a lot of compliments on these classes very stylish I like that it's polarized
Fast shipping. They look cheaper then in the picture. But will do for a beach. Great for the price.
Nice glasses, fit perfect. Good quality lens and very fashion
Amazing quality, fits perfectly
Não tem um aspeto muito resistente, mas são leves e muito lindos, estes óculos. Por agora com o uso que já tem, estão a cumprir bem a sua função.
очечі гарні , але на моє обличчя не дуже підійшло. колір малиновий гарнюній , якість гарна.
Загалом непогані окуляри. Трохи малуваті. Прийшли на Укрпошту
chegou tudo certo, qualidade bem razoável do plástico, mas a lente parece boa, pelo valor até que compensou, mas não compraria novamente
отличные очки, поляризация есть, дошли без повреждений, подойдут на мелкое лицо или ребенку , обладательницам крупного или широкого лица - не подойдут
great glasses, for a very tiny, small face are perfect, for a normal face they are roo small. got a sun protection
О, а это просто супер очки, заказываю наверное уже 10ю пару, очень нравятся
perfetti e molto leggeri
En general bien, la caja llegó bastante aplastada pero las gafas están intactas. La montura se nota muy ligera, de plástico, pero era justo lo esperado, además tienen una textura mate agradable al tacto. Se adaptan bastante bien a caras estrechas. En cuanto a la protección solar no tengo ni idea, pero en principio parecen filtrar algo de luz, molesta menos el sol con ellas puestas. Las probaré un tiempo, si me convencen quizá adquiera otras de otro color
Lightweight sunnies good for carrying around! The frame has got a nice matte finish and I got brown lens which looks stylish and gives the view a warm yellow tint. It also came with a bag. The frame is pretty small so I would only recommend this for women.
Great quality light easy to wear, will reorder again
Muito bom ….. top demais??()))))((())))()))((;;;;::::///-/;)&@“”&));(??!!’nvcv00000…:;;(((((())$)(()$$
igual a la foto, a mi esposo le gustaron mucho y son polarizados
excelente producto. es de mucha calidad, tiene un hermoso polarizado lila y por supuesto que comprobé y si cuenta con proteccion uv tal como se anuncia. muchas gracias!
Está bien, la calidad del anteojo es bueno porque se ajustan increíble a la luz aunque francamente la estructura es (muy a mi parecer) muy delicada, son ligeros pero se siente de plástico que con un descuido se rompen! Creo que sería la única observación que puedo destacar como un futuro problema! De ahí en fuera cumplen con éxito siente cometido! Quizá me anime a comprar más
exelente producto llego en perfectas condiciones y cumple con las especificaciones llego bien empacado llego antes de la fecha estimada exactamente 13 días el diseño es genial el artículo es de buena calidad quede satisfecho recomiendo al vendedor muchas gracias
Produto de ótima qualidade, realmente é polarizado, estou muito satisfeito, super recomendo.
Все сподобалось, товар повністю відповідає опису та фото, гарна якість, швидка доставка до Києва за два тижні, замовлення отримала укр поштою
Ottimi ✅🏆
спасибо, очень красивые. в комплекте был мешочек и картинка для проверки, все работает. когда в них цвет голубоватый, а не серый как обычно.