SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente producto. es de mucha calidad, tiene un hermoso polarizado lila y por supuesto que comprobé y si cuenta con proteccion uv tal como se anuncia. muchas gracias!
Cool glasses and I will reorder the next one as well.
super
Son débiles, se ajustan bien
niceee
Lightweight sunnies good for carrying around! The frame has got a nice matte finish and I got brown lens which looks stylish and gives the view a warm yellow tint. It also came with a bag. The frame is pretty small so I would only recommend this for women.
Está bien, la calidad del anteojo es bueno porque se ajustan increíble a la luz aunque francamente la estructura es (muy a mi parecer) muy delicada, son ligeros pero se siente de plástico que con un descuido se rompen! Creo que sería la única observación que puedo destacar como un futuro problema! De ahí en fuera cumplen con éxito siente cometido! Quizá me anime a comprar más
الصراحة انا طلبت 3 نظارات ذي افضل وحده فيهم الصدق مره مريحه والجوده حقتها مره حلو ودايم النظارات تضايقني من عند الخشم لاكن ذي مافيها جلد ومريحه مره وفيها Polarized+ UV400 انصحكم فيها الي وجهه صغير تناسبه مره
Дуже приємний колір лінз, особливо в похмуру погоду. Чітке зображення
Muy buen producto, tal cual se ven en las imagenes, son livianos, se sienten de buena calidad. Son polarizados (demostrable con la tarjeta de los autos) y con protección UV. Vienen con su bolsa para guardarlos. Los había comprado anteriormente en amarillo y los volví a comprar en celeste.
great glasses, for a very tiny, small face are perfect, for a normal face they are roo small. got a sun protection
Great quality light easy to wear, will reorder again
exelente producto llego en perfectas condiciones y cumple con las especificaciones llego bien empacado llego antes de la fecha estimada exactamente 13 días el diseño es genial el artículo es de buena calidad quede satisfecho recomiendo al vendedor muchas gracias
Very good
קיבלתי! מוצר מעולה! הזמנתי אותו כבר כמה פעמים!
Заказал второй раз эти очки, первые сломались душки, очень тонкие хрупкие. Эти пришли с душками чуть толще. Как будто предугадали.
Produto muito bom! Custo benefício excelente!!Recomendo!
I RECEIVED MY ORDER IN GOOD PACKING AND GOOD CONDITION, THANK YOU 🥰🥰🥰🥰😍😍😍😍
Produto de ótima qualidade, realmente é polarizado, estou muito satisfeito, super recomendo.
buoni occhiali. materiale di qualità e buona protezione
Мені дуже подобаються ці окуляри- стильні, класичної форми, комфортні та легкі. Вони сіро- рожевого кольору. В мене вже 4 пари солнцезахисних різних кольорів і 3 пари для читання. З монетами та купонами магазину вийшло дуже вигідно. Доставка швидка- з 21..09.25 по 04.10.25. Щиро дякую!
Мені дуже подобаються ці окуляри- стильні, класичної форми, комфортні та легкі. В мене вже 4 пари солнцезахисних різних кольорів і 3 пари для читання. З монетами та купонами магазину вийшло дуже вигідно. Доставка швидка- з 17.09.25 по 04.10.25. Щиро дякую!
Respect
Nice glasses, fit perfect. Good quality lens and very fashion
Загалом непогані окуляри. Трохи малуваті. Прийшли на Укрпошту