SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely thrilled with this purchase The product quality is outstanding and works perfectly just as described online The packaging was excellent and very secure ensuring everything arrived in perfect condition What truly amazed me was the delivery speed My order arrived much sooner than expected The whole process was seamless from start to finish I highly recommend this company for its superior product thoughtful packaging and fast shipping A fantastic five star experience I will definitely be a returning customer well done
Works with home assistant and the skyconnect. Works just fine double check the wiring in the manual to match your led strip
Compatible con HA
The product works exactly as expected. I was able to pair it with Zigbee 2 Mqtt (Z2M) and control a 24v light strip perfectly.
Assembly quality pretty meh. Works with Philips Hue bridge.
Worked on Philips Hue App (on/off/brightness). Thats what i was looking for. Using with only one color led strip.
The product arrived in good condition and on time. The item is as described in the product page and of seemingly good quality, good purchase.
Product as an ad, but says it works with Tuya and unfortunately didn't work for me with my Zigbee Tuya hub. I press the button for 5s but nothing blinks to match.
produto muito bom e rápida entrega
Controlador de boa qualidade e ótima funcionalidade.
you need zigbee hub to use it
very good product. the item is well built and of seemingly good quality. it works and i'm satisfied, thank you.
Excelente equipamento para controlar fitas e Led! Atendeu bem minhas expectativas no gerenciamento da minha casa inteligente
lo tengo toda la noche funcionando con una tira led y el cambio de intensidad y la rapidez de la respuesta es genial , no se calienta apenas
Connects very easily and works very well with Zigbee2MQTT.
awesome works with hubitat
reçu mais pas encore bien configuré, cet adaptateur permet de ne pas avoir le problème du reset de la bande led à chaque déconnexion.
Conforme a lo descrito y entrega rápida. Se ve en buenas condiciones, falta probarlo. Los conectores se ven que están bien, al igual que el botón pulsador.
Works without a problem with Zigbee2MQTT.
Works well and has strong signal strength to home assistant ZHA.
Gut
Super easy to set up and use in Home Assistant. I just wish there was a Z-Wave version.
Worked well with Phillips Hue.