SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A good review should describe various aspects of the customer experience. Did the customer receive fantastic customer service? Was an employee particularly helpful, and did the customer leave the employee’s name in the review? Did the customer mention other elements of the customer experience, like a great website that was easy to use? These details will appeal to prospects and help you identify what your business is doing well.
Unfortunately it was stained. But after washing Oké
Bought some shirts of this kind. They are quite well finished, comfortable and fresh. About quick drying, well, not as quick as expected. Sizes are ok. I am 170cm tall and weigh 64kg. Took L size.
синтетика,неплохая
Gostei bastante da camiseta. Leve e fresquinha Acredito que o tamanho seja compatível com o número. Uma ressalva quanto à logistica no Brasil. Chegou rápido em Curitiba, porém quando cai dentro do "CORREIOS", aí é triste. Rastreamento não é atualizado corretamente, tipo chega 2 vezes no mesmo endereço (CDC) com datas diferentes, demora 01 semana para percorrer 40 km, quando chega na cidade onde moro, fica na triagem por mais de 5 dias. Fui à agência do Correios dois dias depois de chegar, porém uma colaboradora não liberou falando que ainda estava dentro do prazo, só recebi depois de 4 dias.
Perfette
Muy buena calidad , buenas para el gym y correr
Me llego el producto ami domicilio en tiempo y forma...!! Muy contento con la compra, además se ve de buena calidad y excelente estado...
ok
Very light breathable shirt. Good size for 72 kg and 1.80
Cheap in price, but good in quality. They are so comfortable to wear and they dry fast if wet from rain or sweat. Just take note that the size Large is as big as an American Medium size so you might want to research the size difference. Great shirts though. You never need to iron these lol.
calidad precio buena he pedido varias.
Good product. I'm 175cm tall and weigh 60kg, so I bought the L size. It fits perfectly. The fabric is thin and of good quality.
裏地が初めて見るタイプのインナーで汗かいた時の着心地はどうだろうと思っていましたが全然ベタつかずとても着やすいです。
A little too tight but good quality
parfait recu et rapide
corre pequeño, recomiendo pedir una talla más
La camiseta se nota de calidad, muy transpirable y cómoda al poner. Para que no me quedara ajustada al cuerpo. yo que uso una L tuve que pedir una 2XL.
perfect.
Przesyłka dotarła bardzo szybko.Bardzo fajna koszulka letnia.Normalnie noszę rozmiar L więc kupiłem 2Xl i pasuje dobrze.Polecam Sprzedawcę
A lot of music for little money. Perfect t-shirts, they dry quickly during sports and don't smell at all. Thumbs up.
bonne qualité livraison rapide parfait
Buena tela
Bien conforme a la descripción se recomienda producto tienda y vendedor, no hubo comunicación con el vendedor y otra vez la empresa de paquetería fue ecoscooting y nuevamente retrasos y fallos 🤬😡
para xl pedir XXL