SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
마감이 깔끔하고 좋네요. 그레이 샥상도 구매 예정.
Really liked this boxers! Ordered more
평소 100사이즈를 입는 데 4XL를 구매하니 맞습니다. 질감 좋고 시원합니다. 추후 더 구매할 의향이 있습니다. 배송도 엄청 빨랐습니다.
가성비도 좋고 상품도 가성비에 비해 좋더라구여 기대 안했는데 추천해드립니다
جميل جدا شكرا للبائع
좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 .하네요좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 .하네요좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 하네요.좋아요 약간 타이트 .하네요
El producto concuerda muy bien con la publicación, llego bastante rápido y son muy cómodos por el material.
Good
Majtki świetnie się prezentują. Świetny materiał i faktura.. Niestety nie dla grubych ludzi. bardzo bym chciał żeby leżały na mnie dobrze, ale leży moim rozmiarze są za małe (120kg). Przesyłka ekspres, szybciej. niż krajowa.
1 Nummer größer Bestellt und gut ist es
Якість хороша, але розміри не вірно вказані. Ті що вказані 70-80 кг малі. При масі 74кг. Потрібно брати більший розмір. А так рекомендую
parfait
На объём талии 90см. взял 4хL . Сели как надо , можно брать .
приємний на дотик матеріал. нормально підійшов розмір. раджу
супер желаю удачи.
buona fattura non sembra di averli indossati materiale sintetico effetto fresco dipende peró da cosa si indossa sopra
имею несколько теннисок из такого материала.очень нравится. живу в жарком климате. решал попробовать бельё. пошито хорошо. ткань похожая. постараюсь написать впечатления после того как попробую носить.
Excelente, recomendo muito. É super confortável.
The quality is fine. For height 170 and weight 65kg, size XXL is tight
Just as described
빠른 배송 좋은 상품! 감사합니다!
Хорошие. Мне кажется они маломерные. Нужно на размер больше заказывать. Сшиты хорошо.
USA. These go by one size to small.
Хорошего качества. Выглядят дороже чем на самом деле. Рекомендую брать на размер больше
quality is good.. size is little tight